WEBVTT Kind: captions Language: en 00:00:34.790 --> 00:00:37.020 Hello Everyone and Welcome! Good 00:00:37.020 --> 00:00:38.790 afternoon my name is Greg Wahlstrom and 00:00:38.790 --> 00:00:40.260 welcome to The Healthcare Executive 00:00:40.260 --> 00:00:42.480 webinar course healthcare executive 00:00:42.480 --> 00:00:44.610 leadership improving communication and 00:00:44.610 --> 00:00:46.190 leadership and high stress environment 00:00:46.190 --> 00:00:48.989 we are pleased ActionCoach business 00:00:48.989 --> 00:00:51.930 coaching and Live Laugh Love Life 00:00:51.930 --> 00:00:53.790 Coaching experts have collaborated 00:00:53.790 --> 00:00:55.829 around such an important topic. We'd like 00:00:55.829 --> 00:00:57.839 to especially thank Sunshine Mattison 00:00:57.839 --> 00:00:59.879 Crystal Shanks and Heather Choye for 00:00:59.879 --> 00:01:01.409 their continued support with our 00:01:01.409 --> 00:01:03.510 Healthcare Executive Leadership Division 00:01:03.510 --> 00:01:05.309 at The Healthcare Executive. After 00:01:05.309 --> 00:01:07.020 today's webinar, you'll be directed to a 00:01:07.020 --> 00:01:09.270 short survey which we will hope you will 00:01:09.270 --> 00:01:11.400 take the time to fill out. If any IT 00:01:11.400 --> 00:01:14.850 problems arise please visit support.anymeeting.com 00:01:14.850 --> 00:01:17.939 for further assistance. As we 00:01:17.939 --> 00:01:19.799 begin the presentation, please mute your 00:01:19.799 --> 00:01:21.600 telephone lines, until the question and 00:01:21.600 --> 00:01:23.520 answer portion of the event. On the left- 00:01:23.520 --> 00:01:25.439 hand side of the webinar platform screen 00:01:25.439 --> 00:01:27.990 as a text box to write a question to 00:01:27.990 --> 00:01:29.490 presenters. If you have a general 00:01:29.490 --> 00:01:31.380 question, please answer your question 00:01:31.380 --> 00:01:33.300 into the text box. If you have a specific 00:01:33.300 --> 00:01:35.220 question for one of the presenters, 00:01:35.220 --> 00:01:36.960 that you would like to ask, please insert 00:01:36.960 --> 00:01:39.720 his or her name next to your question. Just as 00:01:39.720 --> 00:01:41.070 a reminder this webinar is being 00:01:41.070 --> 00:01:43.110 recorded. We are happy to announce their 00:01:43.110 --> 00:01:44.580 a vast amount of attendees who are 00:01:44.580 --> 00:01:45.990 listening here in the United States and 00:01:45.990 --> 00:01:47.460 abroad. Like I said my name is Greg 00:01:47.460 --> 00:01:48.479 Wahlstrom, and I'll be your guide for 00:01:48.479 --> 00:01:50.550 today's discussion. Healthcare executives 00:01:50.550 --> 00:01:52.290 are responsible for communicating and 00:01:52.290 --> 00:01:53.700 providing leadership across many 00:01:53.700 --> 00:01:55.170 different spectrums within the 00:01:55.170 --> 00:01:57.150 healthcare sector in order to help 00:01:57.150 --> 00:01:59.070 healthcare professionals manage the 00:01:59.070 --> 00:02:01.650 impact of high-stress environments he or 00:02:01.650 --> 00:02:03.659 she are functioning. Experts in this 00:02:03.659 --> 00:02:05.280 program, will examine the following: a 00:02:05.280 --> 00:02:07.350 brief overview on stress more 00:02:07.350 --> 00:02:09.060 specifically chronic stress, how 00:02:09.060 --> 00:02:10.890 stress impacts functioning and illness 00:02:10.890 --> 00:02:13.470 research methods on how to reduce stress 00:02:13.470 --> 00:02:15.959 response and increase well-being and 00:02:15.959 --> 00:02:18.510 freeing yourself from taking taking 00:02:18.510 --> 00:02:20.790 clients and team members stress on. As 00:02:20.790 --> 00:02:23.280 well as, ways to buffer your own stress 00:02:23.280 --> 00:02:25.560 levels. Optimistically, the discussion 00:02:25.560 --> 00:02:27.659 will provide tools to develop an enhance high- 00:02:27.659 --> 00:02:30.299 performance teams and managing dynamic 00:02:30.299 --> 00:02:32.069 health care environments. Today, we will 00:02:32.069 --> 00:02:34.739 discuss statistical analysis on stress 00:02:34.739 --> 00:02:36.750 and more specifically chronic stress, 00:02:36.750 --> 00:02:38.760 research findings related to dealing 00:02:38.760 --> 00:02:43.470 with stress, exploring ways to help healthcare executives learned how not to take 00:02:43.470 --> 00:02:45.240 things personally, how that will lead to 00:02:45.240 --> 00:02:47.010 the ability to serve with greater 00:02:47.010 --> 00:02:49.410 compassion, using curiosity as a tool, 00:02:49.410 --> 00:02:51.540 how it will be possible to serve clients 00:02:51.540 --> 00:02:54.120 better, as well as communication Discs 00:02:54.120 --> 00:02:55.830 Personality Assessment, how to 00:02:55.830 --> 00:02:57.510 communicate so you will get the response 00:02:57.510 --> 00:02:59.700 you want, so you can get a head towards 00:02:59.700 --> 00:03:02.220 the common goal. Our moderator today, Greg 00:03:02.220 --> 00:03:05.400 Wahlstrom, MBA, HCM - President and CEO 00:03:05.400 --> 00:03:07.230 The Healthcare Executive, Greg Wahlstrom is a 00:03:07.230 --> 00:03:09.120 result oriented senior healthcare 00:03:09.120 --> 00:03:11.010 executive with more than 17 years of 00:03:11.010 --> 00:03:13.140 broad background experience and business 00:03:13.140 --> 00:03:15.480 health care and human services and has 00:03:15.480 --> 00:03:17.040 expensive operational and administrative 00:03:17.040 --> 00:03:19.410 expertise. He is currently the President 00:03:19.410 --> 00:03:20.970 and Chief Executive Officer of The 00:03:20.970 --> 00:03:22.500 Healthcare Executive leading 00:03:22.500 --> 00:03:24.330 organizational performance assessment 00:03:24.330 --> 00:03:26.670 in multiple program areas. Followed up 00:03:26.670 --> 00:03:29.100 with customized c-suite healthcare training 00:03:29.100 --> 00:03:31.350 that speak to identify needs. Greg has 00:03:31.350 --> 00:03:33.150 delivered focus programming around key 00:03:33.150 --> 00:03:35.310 elements to achieve success based upon 00:03:35.310 --> 00:03:37.350 best practices and emerging practices 00:03:37.350 --> 00:03:39.540 special promise of improving healthcare 00:03:39.540 --> 00:03:41.550 organizations nationally and 00:03:41.550 --> 00:03:43.920 internationally. He has led webinars and 00:03:43.920 --> 00:03:45.959 face-to-face seminars for thousands of 00:03:45.959 --> 00:03:47.730 healthcare executives and executive 00:03:47.730 --> 00:03:49.350 through the American College of 00:03:49.350 --> 00:03:51.390 Healthcare Executives. Prior to The 00:03:51.390 --> 00:03:53.250 Healthcare Executive Greg works as an 00:03:53.250 --> 00:03:55.170 Assistant Administrator, Director of 00:03:55.170 --> 00:03:57.000 Social Services and as a Behavioral Health 00:03:57.000 --> 00:03:59.340 Case Manager. Greg received a Master's 00:03:59.340 --> 00:04:00.900 Degree in Business Administration and 00:04:00.900 --> 00:04:02.940 Health Care Management and a Bachelor's 00:04:02.940 --> 00:04:04.410 Degree in Business Administration from 00:04:04.410 --> 00:04:06.450 the University of Phoenix. He has also 00:04:06.450 --> 00:04:08.580 completed studies abroad at Shanghai 00:04:08.580 --> 00:04:10.620 University in Shanghai China and he is a 00:04:10.620 --> 00:04:11.940 member of the American College of Health 00:04:11.940 --> 00:04:13.920 Care Executive. Greg is also the 00:04:13.920 --> 00:04:15.420 Immediate Past Chairman of the 00:04:15.420 --> 00:04:17.130 Healthcare Executive Education Committee 00:04:17.130 --> 00:04:19.590 for the Central Illinois Chapter of ACHE. 00:04:19.590 --> 00:04:23.120 Our next presenter, Crystal Shank, MSIR 00:04:23.120 --> 00:04:26.430 President and CEO, ActionCoach - Crystal 00:04:26.430 --> 00:04:28.169 Shanks Certified Business Coach with 00:04:28.169 --> 00:04:29.610 ActionCoach has been coaching business 00:04:29.610 --> 00:04:32.310 owners and their team to achieve optimum 00:04:32.310 --> 00:04:34.770 results for seven years. As a member of 00:04:34.770 --> 00:04:36.120 ActionCoach the world's largest 00:04:36.120 --> 00:04:38.070 business coaching firm, Crystal teaches 00:04:38.070 --> 00:04:40.530 her clients proven strategies to build 00:04:40.530 --> 00:04:42.930 thriving businesses she has worked with 00:04:42.930 --> 00:04:44.910 hundreds of businesses over the past six 00:04:44.910 --> 00:04:46.830 years to generate substantial revenues 00:04:46.830 --> 00:04:49.890 and maximize profit. No stranger to the 00:04:49.890 --> 00:04:51.750 world of business Crystal Shanks has 00:04:51.750 --> 00:04:54.180 hands-on experience as a Vice President of Accounting 00:04:54.600 --> 00:04:57.120 for a Bay Area firm, which she managed 00:04:57.120 --> 00:04:59.670 45 employees and six managers and a 00:04:59.670 --> 00:05:01.560 department that reconciles more than a 00:05:01.560 --> 00:05:03.840 hundred million dollars each month. 00:05:03.840 --> 00:05:06.000 Prior to moving the San Francisco in 2002, 00:05:06.000 --> 00:05:08.130 Shank's received a master's degree in 00:05:08.130 --> 00:05:10.140 Industrial Relations from Iowa State 00:05:10.140 --> 00:05:12.360 University. Crystal attributes her 00:05:12.360 --> 00:05:14.100 success as a business coach to her 00:05:14.100 --> 00:05:16.020 professional integrity and commitment to 00:05:16.020 --> 00:05:18.180 excellence. I am a top performer; so, I 00:05:18.180 --> 00:05:20.790 only work with other top performers, says Shanks. 00:05:20.790 --> 00:05:22.710 Whose clients themselves 00:05:22.710 --> 00:05:25.110 remarked that Crystal is not afraid to 00:05:25.110 --> 00:05:27.120 call them out. Keeping her coaching 00:05:27.120 --> 00:05:29.550 clients accountable and a diplomatic and 00:05:29.550 --> 00:05:31.950 encouraging manner is among the strength 00:05:31.950 --> 00:05:33.570 the Crystal Shanks brings to the table 00:05:33.570 --> 00:05:36.510 as a coach. Like any coach Crystal Shanks 00:05:36.510 --> 00:05:39.000 is goal-oriented and focused on pushing 00:05:39.000 --> 00:05:40.740 her clients to achieve results they've 00:05:40.740 --> 00:05:43.140 never imagined were possible. She truly 00:05:43.140 --> 00:05:44.730 understands business and what it takes 00:05:44.730 --> 00:05:46.950 to make an enterprise profitable. She 00:05:46.950 --> 00:05:49.170 describes herself as one who is bottom 00:05:49.170 --> 00:05:51.660 line driven and analytical with a talent 00:05:51.660 --> 00:05:53.760 for seeing what others might miss. Her 00:05:53.760 --> 00:05:55.590 clients describe her as a straight 00:05:55.590 --> 00:05:57.720 shooter and they know the defect that 00:05:57.720 --> 00:05:59.970 they received from their coach will be 00:05:59.970 --> 00:06:03.180 honest but constructive. Even more so, 00:06:03.180 --> 00:06:05.640 Crystals clients know that she generally 00:06:05.640 --> 00:06:08.130 cares about them as people and as one 00:06:08.130 --> 00:06:10.230 client put it you'll hire Crystal 00:06:10.230 --> 00:06:11.970 because she will help you grow your 00:06:11.970 --> 00:06:14.190 business and that's great! The added 00:06:14.190 --> 00:06:16.290 bonus is that you'll also meet a new 00:06:16.290 --> 00:06:18.630 friend. Our next presenter, Heather Choye, MATP 00:06:18.630 --> 00:06:22.230 President and CEO - Live, Laugh, Love 00:06:22.230 --> 00:06:23.640 Life Coaching - Heather Choye is a 00:06:23.640 --> 00:06:26.070 transformative life coach speaker writer 00:06:26.070 --> 00:06:28.710 and mentor. Heather helps people who are on 00:06:28.710 --> 00:06:30.810 the brink of transition moving through 00:06:30.810 --> 00:06:32.880 their fears and limiting beliefs to 00:06:32.880 --> 00:06:35.220 create the balanced life they desire. She 00:06:35.220 --> 00:06:36.870 loved learning about what makes people 00:06:36.870 --> 00:06:39.120 thrive and is interested in all parts of 00:06:39.120 --> 00:06:41.760 life that make people come alive. Heather 00:06:41.760 --> 00:06:43.650 helps her clients understand that part 00:06:43.650 --> 00:06:46.530 of growing into the life they love, means 00:06:46.530 --> 00:06:49.290 letting go of the parts they don't. Nothing lights 00:06:49.290 --> 00:06:51.450 her up like helping people identify 00:06:51.450 --> 00:06:53.280 what's holding them back and developing 00:06:53.280 --> 00:06:55.050 a plan to break through the restrictions 00:06:55.050 --> 00:06:57.060 so they can accomplish their desires and 00:06:57.060 --> 00:06:59.250 flourish. Heather specializes in 00:06:59.250 --> 00:07:01.860 assisting major life transition: such as 00:07:01.860 --> 00:07:04.380 career, relationship, personal identity, 00:07:04.380 --> 00:07:07.110 development, relocation and self-care. 00:07:07.110 --> 00:07:08.430 Heather help clients 00:07:08.430 --> 00:07:10.410 learn how to invest their time wisely 00:07:10.410 --> 00:07:13.230 and she uses a unique process to 00:07:13.230 --> 00:07:15.390 transform clients or two experts of 00:07:15.390 --> 00:07:18.330 their own life through defining value, 00:07:18.330 --> 00:07:20.820 setting, goals and teaching tested 00:07:20.820 --> 00:07:23.250 practices to set clients up for lasting 00:07:23.250 --> 00:07:25.380 success. Clients created their ideal lives 00:07:25.380 --> 00:07:27.540 by using a tested process based-on 00:07:27.540 --> 00:07:29.460 research data to feel less stress and 00:07:29.460 --> 00:07:32.280 optimize happiness. What makes Heather 00:07:32.280 --> 00:07:34.650 unique is training and technique she has 00:07:34.650 --> 00:07:36.660 gained in her graduate program and 00:07:36.660 --> 00:07:39.330 Transpersonal Psychology. Heather acquired 00:07:39.330 --> 00:07:41.130 knowledge and experience and compassion 00:07:41.130 --> 00:07:44.010 cultivation training, Cognitive Emotive 00:07:44.010 --> 00:07:46.710 Behavioral Therapy, mindfulness training, 00:07:46.710 --> 00:07:49.440 creative expression, 00:07:49.440 --> 00:07:51.420 reflective somatic sensation practices, 00:07:51.420 --> 00:07:53.210 visualization exercises and 00:07:53.210 --> 00:07:56.820 non-denominational meditation. Her thesis 00:07:56.820 --> 00:07:58.710 was on increasing well-being through 00:07:58.710 --> 00:08:01.110 internal and as opposed to external goals, 00:08:01.110 --> 00:08:03.840 which she pulls on and her practice. Now, 00:08:03.840 --> 00:08:05.370 I would like to take the opportunity to pass 00:08:05.370 --> 00:08:07.170 before over to our first presenter. 00:08:07.170 --> 00:08:09.930 Crystal Shanks. Good Afternoon, Crystal! Hi 00:08:09.930 --> 00:08:12.110 Gregory thanks for having enough today. 00:08:12.110 --> 00:08:14.250 Absolutely, thanks for joining us as well! 00:08:14.250 --> 00:08:17.160 I'm super excited to be here! And, I want 00:08:17.160 --> 00:08:20.250 to thank Heather as well and the great 00:08:20.250 --> 00:08:22.320 audience. Today is super exciting 00:08:22.320 --> 00:08:25.140 because we're going to talk about 00:08:25.140 --> 00:08:27.830 higher-end leadership, specifically related to 00:08:27.830 --> 00:08:32.160 higher-end communication and what that 00:08:32.160 --> 00:08:34.530 skill-set looks like. So, everyone say 00:08:34.530 --> 00:08:37.470 after the presentation can take this 00:08:37.470 --> 00:08:40.110 information and apply in a real-life 00:08:40.110 --> 00:08:43.830 situation and get the tangible results 00:08:43.830 --> 00:08:46.890 that they're looking for. So we have lots 00:08:46.890 --> 00:08:49.950 to cover. So let's just dive right in so 00:08:49.950 --> 00:08:52.200 when we're looking at communication 00:08:52.200 --> 00:08:54.420 specifically today the tool that we're 00:08:54.420 --> 00:08:57.330 going to talk about today is a Disc Platinum Rule 00:08:57.330 --> 00:09:01.050 which is a behavioral style of 00:09:01.050 --> 00:09:04.830 communication. It's super interesting and 00:09:04.830 --> 00:09:06.690 we'll start with the basic you know 00:09:06.690 --> 00:09:09.690 people and how they communicate. They may 00:09:09.690 --> 00:09:12.620 communicate verbally, vocally and 00:09:12.620 --> 00:09:15.030 visually. We'll talk a little bit more 00:09:15.030 --> 00:09:17.730 about that as we move along. Now this 00:09:17.730 --> 00:09:21.160 slide that we have here, is at the top 00:09:21.160 --> 00:09:23.050 you can see there's people who are more 00:09:23.050 --> 00:09:25.269 guarded in their communication. At the 00:09:25.269 --> 00:09:28.600 bottom you know people maybe you or 00:09:28.600 --> 00:09:30.730 someone else that are more open. On the 00:09:30.730 --> 00:09:32.850 left-hand side, you know some people 00:09:32.850 --> 00:09:35.889 communicate indirectly and on the right 00:09:35.889 --> 00:09:38.439 hand side some people communicate 00:09:38.439 --> 00:09:40.899 correctly. I want the audience just to 00:09:40.899 --> 00:09:44.889 take a moment right now and to pick 00:09:44.889 --> 00:09:48.040 the two that you feel the 2 other of the 4 00:09:48.040 --> 00:09:51.220 that you feel how you communicate most 00:09:51.220 --> 00:09:54.910 of the time. So, pick the two out for 00:09:54.910 --> 00:09:57.939 that you feel you communicate most of 00:09:57.939 --> 00:10:00.480 the time. Get that in your head right now 00:10:00.480 --> 00:10:04.000 because first we need to know who we are 00:10:04.000 --> 00:10:06.730 as individuals and our behavioral style 00:10:06.730 --> 00:10:11.319 so that you can then learn how our team 00:10:11.319 --> 00:10:16.149 members, employees, peers, superiors like 00:10:16.149 --> 00:10:18.639 to communicate , so that we can then adjust 00:10:18.639 --> 00:10:22.209 our communication styles to theirs. So, 00:10:22.209 --> 00:10:24.670 that we get the response that we're 00:10:24.670 --> 00:10:28.449 looking for and the result. So you should 00:10:28.449 --> 00:10:31.569 have picked two and then based on the 00:10:31.569 --> 00:10:33.430 two that you picked you're going to be 00:10:33.430 --> 00:10:37.990 in that quadrant or that box. So, on top 00:10:37.990 --> 00:10:41.589 left it's Conscientious, top-right is 00:10:41.589 --> 00:10:45.060 Dominance, lower-left its Steadiness and 00:10:45.060 --> 00:10:49.750 Right bottom is influence. Ok, so 00:10:49.750 --> 00:10:52.689 everyone's a combination of all four of 00:10:52.689 --> 00:10:54.610 these quadrants and I'll tell you what 00:10:54.610 --> 00:10:56.949 exactly that means is we move along but 00:10:56.949 --> 00:10:59.800 usually one or two the quadrant stand 00:10:59.800 --> 00:11:02.529 out. And, usually that's how you move 00:11:02.529 --> 00:11:04.959 throughout the world and communicate the 00:11:04.959 --> 00:11:09.430 majority of the time. Ok, so I'm going to 00:11:09.430 --> 00:11:11.380 give you a brief overview and then we're 00:11:11.380 --> 00:11:14.920 going to go into detail in a minute. So, 00:11:14.920 --> 00:11:17.740 the Disc profile was created by a man 00:11:17.740 --> 00:11:20.889 named William Marston he was somewhat of 00:11:20.889 --> 00:11:23.829 a renaissance man. He was Iowa Dirt 00:11:23.829 --> 00:11:26.079 Farmer for a while he won the Nobel 00:11:26.079 --> 00:11:28.660 Peace Prize, course he created the Disc 00:11:28.660 --> 00:11:31.420 Profile, which is highly valid in terms 00:11:31.420 --> 00:11:33.980 of results and behavior style. 00:11:33.980 --> 00:11:36.080 But it's in my opinion, most 00:11:36.080 --> 00:11:40.820 interestingly, in the nineteen sixties he 00:11:40.820 --> 00:11:44.240 created "Wonder Woman", because at that 00:11:44.240 --> 00:11:47.180 time he wanted women have a strong role 00:11:47.180 --> 00:11:49.400 model, but you guys can research him more 00:11:49.400 --> 00:11:51.590 on your own. We're going to keep moving 00:11:51.590 --> 00:11:54.350 forward. Alright, so we're going to do a 00:11:54.350 --> 00:11:59.690 poll. And, what you're going to do is there are 00:11:59.690 --> 00:12:02.300 four questions here. Number 1A 00:12:02.300 --> 00:12:04.610 question is: I am an action-oriented 00:12:04.610 --> 00:12:06.440 person who is most comfortable when in 00:12:06.440 --> 00:12:09.890 charge. B: I'm an outgoing person who 00:12:09.890 --> 00:12:11.780 likes to entertain others and thrives in 00:12:11.780 --> 00:12:15.590 large groups. C: I am a people person 00:12:15.590 --> 00:12:17.720 who values friendships in my work 00:12:17.720 --> 00:12:20.180 relationships and likes to build harmony. 00:12:20.180 --> 00:12:23.000 D: I like to study lots of information 00:12:23.000 --> 00:12:26.450 and plan before making decisions. So 00:12:26.450 --> 00:12:28.310 we're going to do a poll right now. So, 00:12:28.310 --> 00:12:29.390 everyone you're going to do this 00:12:29.390 --> 00:12:33.380 exercise with us when I get the poll up 00:12:33.380 --> 00:12:37.250 as we speak. And, I want you to hit the one 00:12:37.250 --> 00:12:39.800 that is your gut instinct. I don't want 00:12:39.800 --> 00:12:43.040 you to think about it I want to pick A, B, C or D. 00:12:43.040 --> 00:12:46.850 Your gut instincts! Go ahead and vote 00:12:46.850 --> 00:12:52.420 now! Votes are coming in super exciting! 00:12:52.420 --> 00:12:54.770 Okay a couple more seconds and I'm going 00:12:54.770 --> 00:12:56.780 to stop voting because again you 00:12:56.780 --> 00:12:58.280 shouldn't be thinking too much about it. 00:12:58.280 --> 00:13:00.530 You should just be thinking what you're 00:13:00.530 --> 00:13:03.380 doing. All right I'm gonna stop the voting 00:13:03.380 --> 00:13:07.540 and we'll see what are results are. 00:13:07.540 --> 00:13:10.550 Results just coming up and this will be 00:13:10.550 --> 00:13:13.760 exciting. All right so, A: was 00:13:13.760 --> 00:13:18.940 54% percent. B: was 8% percent 00:13:18.940 --> 00:13:24.610 C: was 31% percent and D: was 00:13:24.610 --> 00:13:29.120 8%, so the majority was "A" and 00:13:29.120 --> 00:13:32.540 I want you to take notes right now. So, 00:13:32.540 --> 00:13:35.210 I'm going to give you the Disc quadrants 00:13:35.210 --> 00:13:38.210 that you hit, so i want you to write it 00:13:38.210 --> 00:13:40.580 down so when we talk about it you know 00:13:40.580 --> 00:13:44.720 how to use it, ok. So "A" equals Dominance 00:13:44.720 --> 00:13:46.089 Dominance quadrant 00:13:46.089 --> 00:13:52.760 So, "B" equals the influence quadrant. Ok, 00:13:52.760 --> 00:13:57.800 "C" equal the Steadiness quadrant and if you 00:13:57.800 --> 00:14:02.540 answer "D" is the Conscientious quadrant. 00:14:02.540 --> 00:14:04.660 So, make a note of that for yourself 00:14:04.660 --> 00:14:07.459 because we're going to learn a little 00:14:07.459 --> 00:14:11.779 bit about ourselves first and then how 00:14:11.779 --> 00:14:14.360 to learn about others. So let's talk 00:14:14.360 --> 00:14:16.940 about "D's" since the majority of the 00:14:16.940 --> 00:14:18.649 answers and I'm not surprised about that 00:14:18.649 --> 00:14:20.930 because a lot of you are high-end 00:14:20.930 --> 00:14:24.560 executives. So "D" stands for dominance these 00:14:24.560 --> 00:14:28.029 are your typical leaders. They are very 00:14:28.029 --> 00:14:30.829 action-oriented, they like to move at a 00:14:30.829 --> 00:14:34.070 fast pace, they want to get this done; so, 00:14:34.070 --> 00:14:35.660 they can do the next task; and, then do 00:14:35.660 --> 00:14:38.750 the next task. They tend to talk very 00:14:38.750 --> 00:14:41.720 quickly, because again they like to get 00:14:41.720 --> 00:14:44.360 things done. And, they can get knocked 00:14:44.360 --> 00:14:47.029 down and get right back up. The rejection 00:14:47.029 --> 00:14:49.850 really doesn't phase them too much. Okay, 00:14:49.850 --> 00:14:53.959 now these tend to be high visionary 00:14:53.959 --> 00:14:56.029 people high-level people, and they 00:14:56.029 --> 00:14:59.060 like to delegate everything, but they 00:14:59.060 --> 00:15:01.250 usually don't like to get into the 00:15:01.250 --> 00:15:04.610 details. Again the high-end they lead 00:15:04.610 --> 00:15:07.790 people, manage people. Now, for example, if 00:15:07.790 --> 00:15:10.640 you were talking to a high-"D" personality 00:15:10.640 --> 00:15:13.180 type and you said, "where did you go?" 00:15:13.180 --> 00:15:16.449 they're going to say, "I went to the store." 00:15:16.449 --> 00:15:18.649 They're not going to tell you what they 00:15:18.649 --> 00:15:20.839 bought at the store, the neighbor that 00:15:20.839 --> 00:15:23.149 they saw in the store, again they're 00:15:23.149 --> 00:15:26.750 usually short and concise. Okay, what they 00:15:26.750 --> 00:15:28.970 do best, they take charge, they're 00:15:28.970 --> 00:15:31.790 competitive, they love to win, 00:15:31.790 --> 00:15:35.569 things done, their decisive, they can make 00:15:35.569 --> 00:15:37.519 decisions very quickly, they're risk takers, 00:15:37.519 --> 00:15:40.819 they're fearless, no obstacle is too big 00:15:40.819 --> 00:15:44.180 to overcome for them. And ensuring bottom 00:15:44.180 --> 00:15:50.209 line results. Is very results oriented. Whats hard for them challenges, 00:15:50.209 --> 00:15:53.000 repetitive tasks, doing same tasks 00:15:53.000 --> 00:15:55.819 over and over they get bored they don't 00:15:55.819 --> 00:15:58.310 like it to get frustrated. 00:15:58.310 --> 00:15:59.480 Being diplomatic sometimes 00:15:59.480 --> 00:16:02.060 because you know again they want to get 00:16:02.060 --> 00:16:03.649 things done. They're very direct in their 00:16:03.649 --> 00:16:06.320 communication, so that you come on too 00:16:06.320 --> 00:16:08.899 strong in on conversations, lots of rules 00:16:08.899 --> 00:16:11.300 and regulations are hard for them again 00:16:11.300 --> 00:16:13.490 they know they can we know what they 00:16:13.490 --> 00:16:15.589 need to do and they just need to be let 00:16:15.589 --> 00:16:19.130 go and to do it. Opening up they're not 00:16:19.130 --> 00:16:21.350 shy but they're private about personal 00:16:21.350 --> 00:16:24.639 matters. Okay so let's look at the high "I" 00:16:24.639 --> 00:16:28.279 of our audience. High "I" standing for influence 00:16:28.279 --> 00:16:32.089 High "I" seem to be incautious they love to 00:16:32.089 --> 00:16:35.170 talk they tend to be the entertainers in 00:16:35.170 --> 00:16:38.209 any sort of group whether you know 00:16:38.209 --> 00:16:41.630 business or personal the high "I's" are the 00:16:41.630 --> 00:16:43.519 ones who are dancing on the tables at 00:16:43.519 --> 00:16:45.410 the bars or you know they're 00:16:45.410 --> 00:16:48.010 entertaining cracking jokes all day long. 00:16:48.010 --> 00:16:49.784 What high "I's" thrive on is social 00:16:53.170 --> 00:16:56.930 environments and people. Okay so a high "I" 00:16:56.930 --> 00:16:59.209 can go to work all day and then they can 00:16:59.209 --> 00:17:01.910 go out to a night club all night and 00:17:01.910 --> 00:17:04.370 then repeat that every day. That's how 00:17:04.370 --> 00:17:07.400 they fuel their energy. Okay, when you're 00:17:07.400 --> 00:17:09.740 talking to a high "I", not only you know 00:17:09.740 --> 00:17:14.299 are they loquacious but we can tend to get 00:17:14.299 --> 00:17:17.299 distracted in conversation at times, so 00:17:17.299 --> 00:17:19.189 they'll be saying something then we'll 00:17:19.189 --> 00:17:21.919 say squirrel shiny object and then 00:17:21.919 --> 00:17:23.480 they'll come back to the conversation 00:17:23.480 --> 00:17:26.419 that you're having with them. Now, if you 00:17:26.419 --> 00:17:29.059 asked a high "I", where did you go? They're 00:17:29.059 --> 00:17:30.650 gonna say, "I went to the store, when I was 00:17:30.650 --> 00:17:32.809 walking out, I saw our neighbor, our neighbor 00:17:32.809 --> 00:17:35.419 has new dog, named huffy; and, then I got 00:17:35.419 --> 00:17:38.120 my car and this guy cut me off and those 00:17:38.120 --> 00:17:40.250 read lips literally every single 00:17:40.250 --> 00:17:43.309 experience that they had twice, if you 00:17:43.309 --> 00:17:47.140 let them. Okay, now what do they do best? 00:17:47.140 --> 00:17:50.600 They inspire others to take action, they 00:17:50.600 --> 00:17:53.510 think fast on their feet, they're super 00:17:53.510 --> 00:17:56.030 positive, optimistic, and intuitive and 00:17:56.030 --> 00:17:59.330 creative a lot of artists are high "I" 00:17:59.330 --> 00:18:02.510 personality types the full of ideas. They 00:18:02.510 --> 00:18:06.370 can be impulsive and trying them. 00:18:06.370 --> 00:18:09.730 Promoting ideas, opportunities or people. 00:18:09.730 --> 00:18:12.830 A typical high "I" you 00:18:12.830 --> 00:18:15.440 you know your typical sales person a lot 00:18:15.440 --> 00:18:18.200 of times, they're very persuasive. What's 00:18:18.200 --> 00:18:20.690 hard for them: restrictions are routines, 00:18:20.690 --> 00:18:23.720 they don't like that, formal reports or 00:18:23.720 --> 00:18:28.039 keeping detailed records, routine they get 00:18:28.039 --> 00:18:30.350 easily bored as well and or doing 00:18:30.350 --> 00:18:33.549 anything once it's already been done. 00:18:33.549 --> 00:18:42.649 Okay, so let's look at our high "S's". It's Steadiness so high"S's" are the most important 00:18:42.649 --> 00:18:44.149 thing for them over all our 00:18:44.149 --> 00:18:47.330 relationships they're the caregivers the 00:18:47.330 --> 00:18:51.470 nurturers the glue of any group or team 00:18:51.470 --> 00:18:54.019 they want to make sure everyone feels 00:18:54.019 --> 00:18:58.580 okay. And, it has everything that they need to 00:18:58.580 --> 00:19:03.740 do well. Okay, now a high "S", when they're 00:19:03.740 --> 00:19:06.799 talking to you or with you. They're going 00:19:06.799 --> 00:19:11.510 to talk slower. Okay because what 00:19:11.510 --> 00:19:13.220 they're doing when they're actually 00:19:13.220 --> 00:19:15.740 talking is they're going inside 00:19:15.740 --> 00:19:18.950 themselves and pulling out the right 00:19:18.950 --> 00:19:23.510 things to say before talking, not only do 00:19:23.510 --> 00:19:27.110 they talk a lot slower, but they will say 00:19:27.110 --> 00:19:30.950 something, then they will pause. You're 00:19:30.950 --> 00:19:32.000 going to think that they're done talking 00:19:32.000 --> 00:19:33.590 and you're going to start talking. 00:19:33.590 --> 00:19:36.769 They're not done talking they're just 00:19:36.769 --> 00:19:39.760 taking a longer a moment that pause and 00:19:39.760 --> 00:19:42.440 really trying to find the right correct 00:19:42.440 --> 00:19:44.990 information then they'll finish their 00:19:44.990 --> 00:19:47.510 sentence. So, when you're talking with a high "S" 00:19:47.510 --> 00:19:50.210 you have to make sure that when they 00:19:50.210 --> 00:19:54.350 pause you count to 5 in your head, so 00:19:54.350 --> 00:19:58.159 that you don't over talk them. Okay, I 00:19:58.159 --> 00:20:01.549 had and remember high "D's" like to talk 00:20:01.549 --> 00:20:03.940 very quickly, so they usually railroad 00:20:03.940 --> 00:20:07.070 "S's". "C's" and "I's"railroad "S's" in 00:20:07.070 --> 00:20:10.399 conversation. I had one client say, "You know I'm a 00:20:10.399 --> 00:20:13.880 High "D's", and I don't know any high "S's" and 00:20:13.880 --> 00:20:16.220 I laughed and I said, "yes you do, you're 00:20:16.220 --> 00:20:18.889 just over talking them." Okay, so what they 00:20:18.889 --> 00:20:21.409 do best? They bring harmony to groups, 00:20:21.409 --> 00:20:24.529 situations, they're friendly, sensitive 00:20:24.529 --> 00:20:26.330 and great listeners. 00:20:26.330 --> 00:20:28.970 They build networks of friends to help 00:20:28.970 --> 00:20:31.970 you work coordinating cooperating with 00:20:31.970 --> 00:20:34.610 others. They're also super loyal once you 00:20:34.610 --> 00:20:37.880 get to know them. At first they're motto 00:20:37.880 --> 00:20:40.010 might be stranger danger if they don't know 00:20:40.010 --> 00:20:42.409 you, but once they know like and trust 00:20:42.409 --> 00:20:45.380 you, they're loyal for life and will do 00:20:45.380 --> 00:20:49.010 anything for you! Okay, what's hard for 00:20:49.010 --> 00:20:51.740 them competition and they don't like 00:20:51.740 --> 00:20:54.980 stirring the boat, working with you know 00:20:54.980 --> 00:20:57.470 dictator type people, who aren't friendly 00:20:57.470 --> 00:21:01.700 people. They take a lot more time making 00:21:01.700 --> 00:21:03.500 decisions because they don't like change 00:21:03.500 --> 00:21:07.130 and they always question themselves. So, 00:21:07.130 --> 00:21:10.730 you can't push a high "s" to change. You 00:21:10.730 --> 00:21:11.929 have to give them all the information 00:21:11.929 --> 00:21:14.659 that they're taking it away. You have 00:21:14.659 --> 00:21:17.210 their process their feelings; and, then 00:21:17.210 --> 00:21:19.549 they'll come back when they are ready for the 00:21:19.549 --> 00:21:23.809 change. Okay, voicing contrary opinions, 00:21:23.809 --> 00:21:25.909 again they like harmony; so, that's hard 00:21:25.909 --> 00:21:30.190 for them. So, high "C's" conscientiousness a 00:21:30.190 --> 00:21:32.210 high "C" the most important thing for 00:21:32.210 --> 00:21:34.940 them, are facts, figures and information. 00:21:34.940 --> 00:21:38.179 They're very detailed oriented, they're 00:21:38.179 --> 00:21:42.289 super organized, and these are your 00:21:42.289 --> 00:21:45.130 typical accountant, for example. 00:21:45.130 --> 00:21:48.220 Everything's in place everything adds up. 00:21:48.220 --> 00:21:52.039 Now with a high "C", what is important for 00:21:52.039 --> 00:21:55.580 them is control. Not necessarily of other 00:21:55.580 --> 00:21:58.309 people, but of their own self in their 00:21:58.309 --> 00:22:01.399 environment. So, if a high "C" was leaving a 00:22:01.399 --> 00:22:03.559 meeting; and, of course they have their 00:22:03.559 --> 00:22:06.470 agenda all ready to go, and someone in 00:22:06.470 --> 00:22:08.330 that group try to take them off their 00:22:08.330 --> 00:22:10.519 agenda, they're going to get super 00:22:10.519 --> 00:22:12.500 uncomfortable, and they're going to do 00:22:12.500 --> 00:22:15.139 whatever it takes its back on that 00:22:15.139 --> 00:22:19.519 agenda. Okay, now what they do best? Highly 00:22:19.519 --> 00:22:21.919 organized they even plan there you know 00:22:21.919 --> 00:22:25.580 being spontaneous. They plan thoroughly 00:22:25.580 --> 00:22:28.399 before deciding to act. Again, they take a 00:22:28.399 --> 00:22:29.809 little bit more time to make decisions. 00:22:29.809 --> 00:22:33.289 Because they have to plan it. Quick to think but 00:22:33.289 --> 00:22:37.070 slow to speak! Okay, planning to need to 00:22:37.070 --> 00:22:39.450 specify expectations 00:22:39.450 --> 00:22:41.960 what's hard for them, what's challenging 00:22:41.960 --> 00:22:44.909 working with unpredictable people or in 00:22:44.909 --> 00:22:48.510 disorganized environments. Being outgoing 00:22:48.510 --> 00:22:50.549 open it hard for them. They're closed 00:22:50.549 --> 00:22:53.130 about the personal manners. Working with 00:22:53.130 --> 00:22:55.679 others or in groups they prefer generally to 00:22:55.679 --> 00:22:59.460 work alone and it's hard for them if 00:22:59.460 --> 00:23:01.409 some gives them incomplete, unclear 00:23:01.409 --> 00:23:04.139 directions, again they're the planners 00:23:04.139 --> 00:23:07.350 well high "C's" are similar processes in 00:23:07.350 --> 00:23:09.990 terms of taking more time to make a 00:23:09.990 --> 00:23:12.899 decision and change. They're not 00:23:12.899 --> 00:23:14.880 processing feelings what they need to do 00:23:14.880 --> 00:23:18.120 they need to gather the information. They 00:23:18.120 --> 00:23:22.409 need to go away and process all the 00:23:22.409 --> 00:23:26.970 information. Okay, so if a high "C" wanted 00:23:26.970 --> 00:23:29.039 to buy a pair of eyeglasses and go to 00:23:29.039 --> 00:23:31.950 every single eye glass store in the city and they will 00:23:31.950 --> 00:23:33.960 try them on and they will take pictures of each one 00:23:33.960 --> 00:23:36.179 and they will you know creating Excel spreadsheet 00:23:36.179 --> 00:23:39.389 look beautiful. Over a month, before 00:23:39.389 --> 00:23:42.059 they will decide on which pairs buy, but 00:23:42.059 --> 00:23:44.429 they will buy, and or change and make 00:23:44.429 --> 00:23:46.830 that decision. Okay, so let's talk about 00:23:46.830 --> 00:23:50.130 this Platinum rule and how to manage 00:23:50.130 --> 00:23:54.149 relationships. So, people connect with 00:23:54.149 --> 00:23:57.299 people they know like and trust that's 00:23:57.299 --> 00:24:00.179 how people connect; and, so now you guys 00:24:00.179 --> 00:24:03.000 know a little bit about yourself, you can 00:24:03.000 --> 00:24:05.610 start taking this information; and, I 00:24:05.610 --> 00:24:09.000 would recommend that you start trying to 00:24:09.000 --> 00:24:12.149 identify, every person that you come in 00:24:12.149 --> 00:24:14.669 contact with their highest one and start 00:24:14.669 --> 00:24:17.100 modifying your behaviors how they like 00:24:17.100 --> 00:24:19.289 to communicate you can connect with them 00:24:19.289 --> 00:24:22.769 so remember the true definition of 00:24:22.769 --> 00:24:25.860 communication is the response your receive 00:24:25.860 --> 00:24:29.100 from the other person. Meaning, if you're 00:24:29.100 --> 00:24:31.590 communicating with someone. Whether it's 00:24:31.590 --> 00:24:34.740 a team member or superior; and, you're not 00:24:34.740 --> 00:24:36.690 getting the response that you want from 00:24:36.690 --> 00:24:39.600 that person; and, you have to take 00:24:39.600 --> 00:24:41.010 ownership, you have to take 00:24:41.010 --> 00:24:43.620 responsibility, change your behavior 00:24:43.620 --> 00:24:46.679 styles to theirs, so that you can 00:24:46.679 --> 00:24:49.080 communicate on a higher level 00:24:49.080 --> 00:24:51.390 and get the response that you're looking for. 00:24:51.390 --> 00:24:55.350 So, basically matching and mirroring 00:24:55.350 --> 00:24:58.410 their behavior style, so you build 00:24:58.410 --> 00:25:01.890 rapport, connect and they can see and hear 00:25:01.890 --> 00:25:04.230 where you're coming from okay. So let's 00:25:04.230 --> 00:25:06.660 talk about relationships. 00:25:06.660 --> 00:25:09.240 In relationships, would do you know course 00:25:09.240 --> 00:25:11.310 their goals and objectives, teacher 00:25:11.310 --> 00:25:13.080 relationship businesslike and task 00:25:13.080 --> 00:25:15.390 oriented, recognize their ideas and 00:25:15.390 --> 00:25:18.900 accomplishment, be precise, efficient, and well 00:25:18.900 --> 00:25:21.510 organize provide alternative actions 00:25:21.510 --> 00:25:25.560 with brief supporting analysis. Again you 00:25:25.560 --> 00:25:27.630 know the brief is really important they 00:25:27.630 --> 00:25:29.790 don't want the details. They want the big 00:25:29.790 --> 00:25:31.260 decision and they just want to make sure 00:25:31.260 --> 00:25:36.180 you can get it done. "I" so course 00:25:36.180 --> 00:25:39.450 their ideas dreams be entertaining and 00:25:39.450 --> 00:25:42.390 fast-moving don't hurry the discussion 00:25:42.390 --> 00:25:45.150 you know they high "I" you have to have 00:25:45.150 --> 00:25:46.950 a lot more small talk with them. 00:25:46.950 --> 00:25:49.080 You know oh, "you're going on vacation 00:25:49.080 --> 00:25:53.940 that's great," how the kids. Yes yes um 00:25:53.940 --> 00:25:57.930 last night at happy hour try not to argue 00:25:57.930 --> 00:26:02.250 you will sell them. With with high "I" when 00:26:02.250 --> 00:26:04.020 you give them constructive criticism 00:26:04.020 --> 00:26:06.240 they don't generally take it very well. 00:26:06.240 --> 00:26:08.670 And it's not because they're not open. It's 00:26:08.670 --> 00:26:10.770 because they want they want to do the 00:26:10.770 --> 00:26:13.050 best. They feel like they failed a little 00:26:13.050 --> 00:26:17.100 bit , so they might get defensive but 00:26:17.100 --> 00:26:18.990 they'll go away and we'll get it done 00:26:18.990 --> 00:26:21.960 and they'll get it done right. Okay! Sometimes 00:26:21.960 --> 00:26:24.840 and writing who "I's" to do what , where, and when. 00:26:24.840 --> 00:26:27.690 They need a lot of structure. Again, 00:26:27.690 --> 00:26:31.980 they get distracted shiny, squirrel; so, 00:26:31.980 --> 00:26:34.260 they need hard deadlines and 00:26:34.260 --> 00:26:37.290 accountability. Use testimonials and 00:26:37.290 --> 00:26:39.720 incentives to positively affect their 00:26:39.720 --> 00:26:45.090 decisions. "S's" The Steadiness - support their 00:26:45.090 --> 00:26:47.010 feelings by showing personal interests 00:26:47.010 --> 00:26:51.150 and active listening. Move along in an 00:26:51.150 --> 00:26:55.530 informal slow manner. Allow them time to 00:26:55.530 --> 00:26:59.010 trust you and don't push them. When you 00:26:59.010 --> 00:27:01.830 disagree discuss personal feelings and 00:27:01.830 --> 00:27:03.059 they're all about the feelings 00:27:03.059 --> 00:27:05.269 these are caregivers are nurturers 00:27:05.269 --> 00:27:07.710 provide guarantees and personal 00:27:07.710 --> 00:27:10.820 insurances the other risk averse and 00:27:10.820 --> 00:27:13.620 when you're actively listening to them, 00:27:13.620 --> 00:27:17.580 remember the rule of thumb two ears, one 00:27:17.580 --> 00:27:23.749 mouth, for a reason! Okay, "C" our 00:27:23.749 --> 00:27:26.850 Conscientious people support their 00:27:26.850 --> 00:27:29.730 organized approach. Demonstrate with 00:27:29.730 --> 00:27:33.899 action not words, be systematic, exact and 00:27:33.899 --> 00:27:37.110 prepared; lists advantages and obvious 00:27:37.110 --> 00:27:39.899 disadvantages of any plan. And, they need 00:27:39.899 --> 00:27:42.389 to process that research. Provide 00:27:42.389 --> 00:27:44.789 guarantees improves actions can't 00:27:44.789 --> 00:27:48.330 backfire. Again, "C's" are risk adverse 00:27:48.330 --> 00:27:52.830 just like the "S's" and so motivating how 00:27:52.830 --> 00:27:54.269 do we motivate these types different 00:27:54.269 --> 00:27:56.700 types of behavioral styles. Any questions 00:27:56.700 --> 00:28:01.019 are there that you ask. So, motivating "D's" lead with a 00:28:01.019 --> 00:28:04.230 big picture. They don't like the details 00:28:04.230 --> 00:28:05.700 they want a big picture. That's what 00:28:05.700 --> 00:28:08.460 drives them. The vision you know what 00:28:08.460 --> 00:28:10.279 you're vision what you're trying to do. 00:28:10.279 --> 00:28:12.749 Provides them with options and clearly 00:28:12.749 --> 00:28:14.490 described the probabilities of success 00:28:14.490 --> 00:28:18.389 in achieving goals. "D's" you just 00:28:18.389 --> 00:28:20.730 have to tell them what to do exactly how 00:28:20.730 --> 00:28:23.159 to do it and the deadline and you can 00:28:23.159 --> 00:28:24.659 then you can be and off; and ,they'll just 00:28:24.659 --> 00:28:27.200 go do it ! That's it that's all I need. 00:28:27.200 --> 00:28:29.789 Allow them the opportunity to make 00:28:29.789 --> 00:28:32.360 choices they do like a couple options 00:28:32.360 --> 00:28:35.159 set boundaries that let them take charge. 00:28:35.159 --> 00:28:38.639 Again, give them the task. Tell they how to do 00:28:38.639 --> 00:28:40.710 it, when it's due and they'll go get it 00:28:40.710 --> 00:28:45.149 done. "I's" motivating "I's" - provide 00:28:45.149 --> 00:28:47.789 special incentives to inspire them to go 00:28:47.789 --> 00:28:50.309 the whole nine yards. And, you know that 00:28:50.309 --> 00:28:53.009 special incentives can just be praise. High "I's" 00:28:53.009 --> 00:28:55.759 tend to need a little bit more praise. 00:28:55.759 --> 00:28:58.950 You're doing a great job! You know, "great 00:28:58.950 --> 00:29:02.190 work on that." "Pat on the back," show them 00:29:02.190 --> 00:29:03.960 how they can look good in the eyes of 00:29:03.960 --> 00:29:06.990 other. How they look in their environment 00:29:06.990 --> 00:29:08.970 very important to them even from the 00:29:08.970 --> 00:29:11.610 dress, how they comb their hair, you know 00:29:11.610 --> 00:29:13.850 how they stay out there living room, 00:29:13.850 --> 00:29:17.720 their office. Free short-term content 00:29:17.720 --> 00:29:19.660 that don't require long-term commitment. 00:29:19.660 --> 00:29:23.270 Again, they get distracted so if it's too 00:29:23.270 --> 00:29:25.130 long they're going to move on to 00:29:25.130 --> 00:29:26.809 something else and forget about it. 00:29:26.809 --> 00:29:29.390 They're going to get bored. Okay, reward 00:29:29.390 --> 00:29:31.280 them in front of others they've love, 00:29:31.280 --> 00:29:34.910 love, love recognition. Okay, let them 00:29:34.910 --> 00:29:36.770 speak about their achievements. You know, 00:29:36.770 --> 00:29:40.970 again they like to talk and it fuels 00:29:40.970 --> 00:29:44.179 them when they focus on their way. Okay 00:29:44.179 --> 00:29:47.210 our 'Steadiness group' motivating them 00:29:47.210 --> 00:29:49.870 show how their work benefits others 00:29:49.870 --> 00:29:52.580 benefits others again again they know 00:29:52.580 --> 00:29:54.650 their caregivers they want to help 00:29:54.650 --> 00:29:57.559 others, show how the outcome will provide 00:29:57.559 --> 00:30:01.580 security for their family. Connect their 00:30:01.580 --> 00:30:03.530 individual work to the benefit of the 00:30:03.530 --> 00:30:06.860 whole team. Get them to see how their 00:30:06.860 --> 00:30:09.490 follow through leads to greater good. 00:30:09.490 --> 00:30:12.409 Show how can strengthening their 00:30:12.409 --> 00:30:16.570 relationship with others. Okay, motivating "C's" 00:30:16.570 --> 00:30:19.130 appeal to their need for accuracy and 00:30:19.130 --> 00:30:21.409 logic, again there's super detail 00:30:21.409 --> 00:30:24.230 oriented, super organized. Keep your 00:30:24.230 --> 00:30:27.830 approach clear, clean and procedural they 00:30:27.830 --> 00:30:31.820 love rules. Okay, these people will not 00:30:31.820 --> 00:30:33.620 break the rules and they see other 00:30:33.620 --> 00:30:35.870 people breaking the rules they're going 00:30:35.870 --> 00:30:37.309 to get frustrated and they're going to 00:30:37.309 --> 00:30:40.100 come to you as a leader and let you know 00:30:40.100 --> 00:30:42.679 that because they want everyone to 00:30:42.679 --> 00:30:46.039 follow the rules. Better yet provide 00:30:46.039 --> 00:30:49.669 illustration and documentation. Again the 00:30:49.669 --> 00:30:52.220 more information for-see's the better 00:30:52.220 --> 00:30:55.909 they they absorb it, they eat it. The 00:30:55.909 --> 00:30:59.360 board exaggeration and vagueness. Be precise 00:30:59.360 --> 00:31:02.000 with them. Show them how this is the best 00:31:02.000 --> 00:31:05.210 available current option. "C's" love to 00:31:05.210 --> 00:31:09.849 plan ahead, sometimes to a default sometimes a "C" 00:31:09.849 --> 00:31:12.169 will plan too much before 00:31:12.169 --> 00:31:15.080 acting and taking action when they 00:31:15.080 --> 00:31:17.240 should have taken action. You know the 00:31:17.240 --> 00:31:19.880 day before. So, that's important to know 00:31:19.880 --> 00:31:23.630 about them. Okay, so we talked a little 00:31:23.630 --> 00:31:26.390 bit about the history, historical 00:31:26.390 --> 00:31:27.320 perspective, 00:31:27.320 --> 00:31:29.180 I'm not going to get too much into the 00:31:29.180 --> 00:31:32.270 slide our great facilitator Greg is going 00:31:32.270 --> 00:31:33.830 send all of these out to you when 00:31:33.830 --> 00:31:37.120 they're all done and this is recorded. But 00:31:37.120 --> 00:31:41.080 you know just focus on William Marston, 00:31:41.080 --> 00:31:44.320 created the Disc, the Renaissance Man 00:31:44.320 --> 00:31:47.420 Nobel Peace Prize winner, Iowa Dirt 00:31:47.420 --> 00:31:50.600 Farmer and most importantly creator 00:31:50.600 --> 00:31:54.340 of "Wonder Women," so I'm going to wrap up, "your 00:31:54.340 --> 00:31:56.990 homework is to now that you know about 00:31:56.990 --> 00:32:00.770 yourself, is to every single person that 00:32:00.770 --> 00:32:02.450 you come in contact with trying to 00:32:02.450 --> 00:32:05.570 identify their highest one. And match 00:32:05.570 --> 00:32:09.460 mirror their behavior styles to see how greater 00:32:09.460 --> 00:32:12.380 communication results in tangible 00:32:12.380 --> 00:32:15.200 results you will get! Awesome!! Thank You 00:32:15.200 --> 00:32:17.870 Everyone and I'll pass it back to 00:32:17.870 --> 00:32:19.400 Gregory. Thanks Crystal for sharing 00:32:19.400 --> 00:32:20.870 information about the role of the Disc 00:32:20.870 --> 00:32:22.760 Assessment and identifying what 00:32:22.760 --> 00:32:24.560 personality spectrums a person might 00:32:24.560 --> 00:32:26.860 fall into. Just a couple quick questions 00:32:26.860 --> 00:32:30.260 before we text over to Heather. Could you 00:32:30.260 --> 00:32:32.300 tell me what is so important about the 00:32:32.300 --> 00:32:35.690 Disc Assessment? Good, good question why 00:32:35.690 --> 00:32:39.290 it's important is because each of us 00:32:39.290 --> 00:32:42.820 prominently moves through the world and 00:32:42.820 --> 00:32:45.260 communicates with our highest level Disc 00:32:45.260 --> 00:32:49.310 Profile sometimes we alienate people who 00:32:49.310 --> 00:32:52.070 are in the other quadrants without 00:32:52.070 --> 00:32:54.920 knowing it. You know we don't know we 00:32:54.920 --> 00:32:58.040 don't know but learning each quadrant and 00:32:58.040 --> 00:33:00.740 learning these behavior styles then when 00:33:00.740 --> 00:33:03.440 you communicate with someone you can 00:33:03.440 --> 00:33:06.080 take ownership and responsibility and 00:33:06.080 --> 00:33:09.230 communicate on their Disc Behavioral 00:33:09.230 --> 00:33:11.750 Style, so those people will be able to process that 00:33:11.750 --> 00:33:15.500 information quickly, build relationships, 00:33:15.500 --> 00:33:18.020 trust you and so that you can work 00:33:18.020 --> 00:33:20.600 towards that common goal and get there a 00:33:20.600 --> 00:33:23.840 lot a lot quicker. How would you use this 00:33:23.840 --> 00:33:25.490 information in real life situations? 00:33:25.490 --> 00:33:29.270 Mm-hmm yep thank you for asking that! So, 00:33:29.270 --> 00:33:31.490 that's part of the homework. It 00:33:31.490 --> 00:33:34.040 definitely is a skill set a skill set 00:33:34.040 --> 00:33:37.070 that most people don't have. But it's a 00:33:37.070 --> 00:33:39.140 powerful skill set that once you have it 00:33:39.140 --> 00:33:40.650 because it 00:33:40.650 --> 00:33:42.930 changes communication on such a high 00:33:42.930 --> 00:33:45.720 level when you're talking to people and 00:33:45.720 --> 00:33:47.460 you'll be able to connect with people 00:33:47.460 --> 00:33:50.250 and again get that tangible work result 00:33:50.250 --> 00:33:53.130 that you're they're looking for and you 00:33:53.130 --> 00:33:54.930 know this isn't only our professional 00:33:54.930 --> 00:33:59.220 level it speaking on your personal level to. You know maybe you're a high "D"but your 00:33:59.220 --> 00:34:01.440 spouse is a high "S" and your spouse 00:34:01.440 --> 00:34:02.970 keeps telling you you know you're not 00:34:02.970 --> 00:34:06.710 listening to me. You're over speaking me 00:34:06.710 --> 00:34:11.100 so then as a high "D" knowing yourself is 00:34:11.100 --> 00:34:13.350 the highest, you can talk slower you can 00:34:13.350 --> 00:34:16.080 be more active listener, you can make 00:34:16.080 --> 00:34:17.490 sure that when they're pausing they're 00:34:17.490 --> 00:34:20.310 done talking, um and you can make sure 00:34:20.310 --> 00:34:23.970 that their feelings are okay. That's just 00:34:23.970 --> 00:34:26.580 an example. Thank You Gregory! Thanks 00:34:26.580 --> 00:34:28.110 thanks for sharing that information. I 00:34:28.110 --> 00:34:29.070 really learned a lot from your 00:34:29.070 --> 00:34:31.740 presentation. Now I'd like to take the 00:34:31.740 --> 00:34:33.419 opportunity to pass the floor over to 00:34:33.419 --> 00:34:36.179 our next presenter Heather Choye. Good 00:34:36.179 --> 00:34:39.830 afternoon Heather. Hello Gregory! How are you? 00:34:39.830 --> 00:34:42.360 Good good thanks for joining us this 00:34:42.360 --> 00:34:45.240 afternoon. Yeah thanks for having me I am 00:34:45.240 --> 00:34:47.159 really excited to be here and share all 00:34:47.159 --> 00:34:50.520 the information I have ready. Okay, so thank 00:34:50.520 --> 00:34:53.970 you everybody for your time today and I 00:34:53.970 --> 00:34:57.450 am really happy to follow that great 00:34:57.450 --> 00:34:59.640 presentation by Chrystal her is 00:34:59.640 --> 00:35:01.860 absolutely phenomenal and I've really 00:35:01.860 --> 00:35:04.530 learned a lot in the past and over this 00:35:04.530 --> 00:35:06.840 last talk; so, hopefully you're always 00:35:06.840 --> 00:35:08.550 entertained by her information as I 00:35:08.550 --> 00:35:10.800 am and Thank You Gregory for hosting 00:35:10.800 --> 00:35:12.900 this event, so I have the opportunity to 00:35:12.900 --> 00:35:16.770 share this really important information 00:35:16.770 --> 00:35:18.030 with people, so they can actually 00:35:18.030 --> 00:35:20.430 implement these strategies and start 00:35:20.430 --> 00:35:22.230 seeing results in their lives and also 00:35:22.230 --> 00:35:24.000 their business and how that ripple 00:35:24.000 --> 00:35:26.340 effect will just make more of an impact 00:35:26.340 --> 00:35:29.580 than people usually expect. The style in 00:35:29.580 --> 00:35:31.710 which i will be sharing today is more 00:35:31.710 --> 00:35:34.230 directed personally, but please keep in 00:35:34.230 --> 00:35:36.060 mind as you're taking notes how this 00:35:36.060 --> 00:35:38.520 works is you can apply it in 3 00:35:38.520 --> 00:35:40.200 different ways, so there's going to be 00:35:40.200 --> 00:35:43.320 personally applying it and then applying 00:35:43.320 --> 00:35:45.690 it outside of yourself, in your 00:35:45.690 --> 00:35:47.880 relationship and then there will also be 00:35:47.880 --> 00:35:50.370 teaching this and role modeling it with 00:35:50.370 --> 00:35:52.859 your staff and with others. So, as 00:35:52.859 --> 00:35:54.349 you're taking notes keep in mind 00:35:54.349 --> 00:35:57.599 take notes for yourself and also take 00:35:57.599 --> 00:36:00.109 notes in understanding that you're 00:36:00.109 --> 00:36:02.730 hopefully going to teach this to others. 00:36:02.730 --> 00:36:05.670 So, we'll start from within and we'll 00:36:05.670 --> 00:36:07.920 work our way up. The first thing that we 00:36:07.920 --> 00:36:11.249 will do is take a quick poll. If you can 00:36:11.249 --> 00:36:15.869 see a share whatever is currently going 00:36:15.869 --> 00:36:18.390 on for you, as far as, do you experience 00:36:18.390 --> 00:36:22.200 stress on a daily basis and go ahead and 00:36:22.200 --> 00:36:24.509 respond to that. You'll have a few 00:36:24.509 --> 00:36:27.059 minutes and respond yes or no to that 00:36:27.059 --> 00:36:30.900 one. Alright looks like most people have 00:36:30.900 --> 00:36:35.819 voted. Wonderful! So it looks like 80 or 00:36:35.819 --> 00:36:38.940 I'm sorry 78% said "yes" 00:36:38.940 --> 00:36:42.059 that's pretty on point, as far as, the 00:36:42.059 --> 00:36:44.730 physical statistics go; so, a typical 00:36:44.730 --> 00:36:47.489 standard statistics says, "physical symptoms 00:36:47.489 --> 00:36:50.369 are typically 77% of 00:36:50.369 --> 00:36:52.589 people experience those. And, that's 00:36:52.589 --> 00:36:55.109 something under the category of chronic 00:36:55.109 --> 00:36:56.819 stress which I'll talk about in one moment. 00:36:56.819 --> 00:36:59.579 Then, 73% of people 00:36:59.579 --> 00:37:01.289 typically say, "they have psychological 00:37:01.289 --> 00:37:04.349 symptoms of stress." And, I'll go into the 00:37:04.349 --> 00:37:06.089 difference on that and just a little bit 00:37:06.089 --> 00:37:09.089 here. But there's two different areas 00:37:09.089 --> 00:37:11.099 that we're going to focus on internal and external. 00:37:11.099 --> 00:37:14.130 And, then a lot of people actually state 00:37:14.130 --> 00:37:16.920 that job pressure is the number one 00:37:16.920 --> 00:37:21.329 cause of stress; so, hence why I will be 00:37:21.329 --> 00:37:23.460 gearing this conversation towards: how to 00:37:23.460 --> 00:37:25.920 handle different special things, so you 00:37:25.920 --> 00:37:27.359 can bring that into your work 00:37:27.359 --> 00:37:29.730 environment. So, when it comes to stress 00:37:29.730 --> 00:37:32.039 there are two different categories and 00:37:32.039 --> 00:37:35.009 this is actually my my interest mostly 00:37:35.009 --> 00:37:36.839 in helping people and re-booking have 00:37:36.839 --> 00:37:40.049 been focused on whether you pay 00:37:40.049 --> 00:37:42.779 attention to external situations or 00:37:42.779 --> 00:37:46.739 internal behaviors. And, the results by 00:37:46.739 --> 00:37:49.650 far today you'd be a much more valuable 00:37:49.650 --> 00:37:53.009 and long-lasting increase if you focus 00:37:53.009 --> 00:37:55.230 on an internal. Well guess what? The same 00:37:55.230 --> 00:37:57.630 thing for stress. So there's 4 00:37:57.630 --> 00:37:59.549 different categories of stress: there's 00:37:59.549 --> 00:38:02.900 behavioral, mental, physical and emotional 00:38:02.900 --> 00:38:05.190 basically what that means is they're 00:38:05.190 --> 00:38:06.270 different ways 00:38:06.270 --> 00:38:08.070 that we experience stress and different 00:38:08.070 --> 00:38:09.870 stressors that comes with different forms. 00:38:09.870 --> 00:38:12.690 There are different strategies to cope 00:38:12.690 --> 00:38:15.270 with this that have been defined. So some 00:38:15.270 --> 00:38:18.480 of them are: curiosity, re-defining 00:38:18.480 --> 00:38:21.750 expectations and reframing. Those are all 00:38:21.750 --> 00:38:24.870 under the internal category. There's also 00:38:24.870 --> 00:38:27.240 ways to help your stress and reduce that 00:38:27.240 --> 00:38:30.330 for external categories like eliminating 00:38:30.330 --> 00:38:33.600 caffeine or a diet change, relaxation 00:38:33.600 --> 00:38:36.960 techniques, sleep, leisure time and social 00:38:36.960 --> 00:38:39.630 support. They're all phenomenally 00:38:39.630 --> 00:38:42.120 important and very interesting. But, today 00:38:42.120 --> 00:38:44.310 we will be focusing on the internal as 00:38:44.310 --> 00:38:46.380 opposed to the external because that's 00:38:46.380 --> 00:38:48.980 where I see the most value for my online. 00:38:48.980 --> 00:38:55.640 And, we also are going to start by 00:38:55.640 --> 00:38:59.990 talking about something that most people 00:38:59.990 --> 00:39:04.100 struggle with fairly commonly which is 00:39:04.100 --> 00:39:08.880 how to think about being outside of 00:39:08.880 --> 00:39:11.690 their own perspective. Now, when we have 00:39:11.690 --> 00:39:14.910 disbelief, when we approach our life or 00:39:14.910 --> 00:39:18.600 situations with a fixed mindset, not only 00:39:18.600 --> 00:39:21.470 are we drastically harming our 00:39:21.470 --> 00:39:23.960 opportunity for growth and expansion 00:39:23.960 --> 00:39:26.310 because we're not learning new 00:39:26.310 --> 00:39:28.500 possibilities. But, we actually form this 00:39:28.500 --> 00:39:31.860 kind of rigid pattern and it keeps us 00:39:31.860 --> 00:39:34.530 from being flexible and moving with the 00:39:34.530 --> 00:39:36.240 moment. It keeps us from connecting 00:39:36.240 --> 00:39:38.340 deeply with others around us and it 00:39:38.340 --> 00:39:41.010 makes other people feel less considered, 00:39:41.010 --> 00:39:44.030 less heard and less cared for. So, 00:39:44.030 --> 00:39:46.410 basically the way we can think about 00:39:46.410 --> 00:39:51.900 this is: how can we be in a situation and 00:39:51.900 --> 00:39:54.540 be present with the person were with or 00:39:54.540 --> 00:39:56.790 with ourself in a way that doesn't cause 00:39:56.790 --> 00:40:00.660 stress and anxiety? Typically the most 00:40:00.660 --> 00:40:03.090 harmful form of stress and this may or 00:40:03.090 --> 00:40:05.610 may not be new information to you but 00:40:05.610 --> 00:40:07.920 chronic stress is pretty much the most 00:40:07.920 --> 00:40:10.710 horrible kind of stress we most of us 00:40:10.710 --> 00:40:14.760 have heard some kind of version of how 00:40:14.760 --> 00:40:18.480 you potentially and you know in early 00:40:18.480 --> 00:40:18.750 May 00:40:18.750 --> 00:40:22.230 we would be chased by Tigers or things 00:40:22.230 --> 00:40:23.400 of this nature where there would be a 00:40:23.400 --> 00:40:26.880 huge adrenaline rush and that all the 00:40:26.880 --> 00:40:28.580 different chemical reactions that happen 00:40:28.580 --> 00:40:31.890 inside of our bodies, heavily impact that 00:40:31.890 --> 00:40:33.890 one experience and then it decreases. 00:40:33.890 --> 00:40:37.110 Well chronic stress affects a lot of a 00:40:37.110 --> 00:40:39.690 lot of us at all times and so it's 00:40:39.690 --> 00:40:41.700 impacting the endocrine system along 00:40:41.700 --> 00:40:44.280 with a lot of other aspects of the body. 00:40:44.280 --> 00:40:46.710 But the really harmful thing is it's 00:40:46.710 --> 00:40:48.840 almost as if we are constantly getting 00:40:48.840 --> 00:40:50.940 chased by that tiger. And, if we are 00:40:50.940 --> 00:40:52.530 constantly experiencing that kind of 00:40:52.530 --> 00:40:54.960 stress. We are really really harming 00:40:54.960 --> 00:40:57.330 ourselves physically and emotionally and 00:40:57.330 --> 00:40:59.610 our environment. So, how we can reduce 00:40:59.610 --> 00:41:04.050 that is through, well at least my one of 00:41:04.050 --> 00:41:06.420 my favorites techniques is curiosity. And, 00:41:06.420 --> 00:41:08.550 so I'm going to ask you to do another 00:41:08.550 --> 00:41:11.250 poll real quick if you can. So, you're 00:41:11.250 --> 00:41:13.380 going to go ahead and respond. In the 00:41:13.380 --> 00:41:17.190 past have you felt frustrated by someone 00:41:17.190 --> 00:41:19.410 mis-understanding you. Go ahead and answer 00:41:19.410 --> 00:41:22.290 that yes or no. Okay, it looks like our 00:41:22.290 --> 00:41:25.650 vote are pretty much in. The response on this 00:41:25.650 --> 00:41:29.040 one. Okay, looks like a 100% of 00:41:29.040 --> 00:41:32.460 people responded "yes," so it sounds like 00:41:32.460 --> 00:41:34.350 most people are experiencing is 00:41:34.350 --> 00:41:36.360 understandings on a pretty common basis 00:41:36.360 --> 00:41:39.240 and that typically causes frustration. 00:41:39.240 --> 00:41:41.430 So, one way that we can help ourselves and 00:41:41.430 --> 00:41:43.890 others at the same exact time is by 00:41:43.890 --> 00:41:46.860 using curiosity as a tool. And, I'm 00:41:46.860 --> 00:41:48.090 going to go into a little bit about 00:41:48.090 --> 00:41:49.770 curiosity, but first I'm going to tell 00:41:49.770 --> 00:41:52.770 you why really important to me and why I 00:41:52.770 --> 00:41:56.060 make it a focal point of all my work and 00:41:56.060 --> 00:41:58.890 find it to be the most useful tool out 00:41:58.890 --> 00:42:01.860 of all. When I did all my research in the 00:42:01.860 --> 00:42:04.500 well-being, I found a huge correlation 00:42:04.500 --> 00:42:07.710 between where people were curious and 00:42:07.710 --> 00:42:10.140 where they were most successful in life. 00:42:10.140 --> 00:42:12.600 Quick way that you can test this out with 00:42:12.600 --> 00:42:15.060 yourself, with your employees or in your 00:42:15.060 --> 00:42:18.750 personal life. If you ask people if they 00:42:18.750 --> 00:42:21.660 feel like they are curious in the sector 00:42:21.660 --> 00:42:24.360 of relationship you are in. So, if it's in 00:42:24.360 --> 00:42:26.310 their job place what you want to do is 00:42:26.310 --> 00:42:28.530 you want to focus on helping them become more 00:42:28.530 --> 00:42:31.350 curious. Well, what a serious move a 00:42:31.350 --> 00:42:32.670 little bit more 00:42:32.670 --> 00:42:35.549 complicated than you know digging into 00:42:35.549 --> 00:42:37.799 something a little bit. Curiosity 00:42:37.799 --> 00:42:40.020 basically comes from ability to be 00:42:40.020 --> 00:42:44.119 open-minded. It's an ability to not 00:42:44.119 --> 00:42:47.760 believe you have exactly the right 00:42:47.760 --> 00:42:51.049 answer at all times. That is a really 00:42:51.049 --> 00:42:53.520 challenging thing sometimes to do 00:42:53.520 --> 00:42:55.799 because it Olympus and requires 00:42:55.799 --> 00:42:59.220 vulnerability. It requires us to dig 00:42:59.220 --> 00:43:03.420 inside and say okay, "I know one possible 00:43:03.420 --> 00:43:07.619 way that this will work well." Maybe its 00:43:07.619 --> 00:43:10.349 work really well for me in the past and 00:43:10.349 --> 00:43:12.690 it's changing your perspective to 00:43:12.690 --> 00:43:15.780 realize that no matter how many times 00:43:15.780 --> 00:43:17.240 you've been successful something 00:43:17.240 --> 00:43:20.730 somebody else may actually have a 00:43:20.730 --> 00:43:22.140 different perspective that would 00:43:22.140 --> 00:43:24.990 increase the level of success you are 00:43:24.990 --> 00:43:26.790 currently experiencing by the way you're 00:43:26.790 --> 00:43:29.760 doing it now. In order to bring that 00:43:29.760 --> 00:43:32.730 curiosity into your life you have to be 00:43:32.730 --> 00:43:35.640 open-minded enough to hear what another 00:43:35.640 --> 00:43:38.790 person's perspective is. A huge stressor 00:43:38.790 --> 00:43:40.920 is at a workplace environment. One of 00:43:40.920 --> 00:43:45.510 the main causes of disharmony is when an 00:43:45.510 --> 00:43:48.470 employee does not feel like their 00:43:48.470 --> 00:43:52.109 supervisor or manager cares or wants 00:43:52.109 --> 00:43:55.530 to hear their opinions. The know-it-all 00:43:55.530 --> 00:43:58.020 mentality is a very hard one in a very 00:43:58.020 --> 00:43:59.880 harmful one to deal with in a work 00:43:59.880 --> 00:44:02.819 environment. It's also extremely harmful 00:44:02.819 --> 00:44:04.650 in a personal desire in your 00:44:04.650 --> 00:44:06.510 relationship if you're not as visiting 00:44:06.510 --> 00:44:08.670 curiosity about what's not going right 00:44:08.670 --> 00:44:10.920 do your personal relationships. It's 00:44:10.920 --> 00:44:13.170 going to be really hard to have this be 00:44:13.170 --> 00:44:15.390 high full-functional relationship 00:44:15.390 --> 00:44:17.670 because the other person is not really 00:44:17.670 --> 00:44:20.190 being heard by you. And, you're just 00:44:20.190 --> 00:44:22.859 working with one brain rather than 00:44:22.859 --> 00:44:25.589 two different perspectives. Every time you 00:44:25.589 --> 00:44:27.480 are in a room with another individual, on 00:44:27.480 --> 00:44:29.130 the phone is another individual or any 00:44:29.130 --> 00:44:30.359 kind of communication with another 00:44:30.359 --> 00:44:33.900 individual, you are able to expand your 00:44:33.900 --> 00:44:38.010 perception and your range of thought by 00:44:38.010 --> 00:44:40.380 using that other person's knowledge and 00:44:40.380 --> 00:44:43.770 brain. If you are not able to extend 00:44:43.770 --> 00:44:47.649 yourself to hearing the perspective you are limiting 00:44:47.649 --> 00:44:50.349 perspective you are limiting 00:44:50.349 --> 00:44:52.299 in this difficult situation, but 00:44:52.299 --> 00:44:53.829 in this difficult situation, but 00:44:53.829 --> 00:44:56.559 with somebody mainly further insight on 00:44:56.559 --> 00:44:58.390 your part. So, you're actually limiting 00:44:58.390 --> 00:45:00.549 your part. So, you're actually limiting 00:45:00.549 --> 00:45:02.979 perspectives and not increasing a great 00:45:02.979 --> 00:45:03.479 work environment and atmosphere. 00:45:03.479 --> 00:45:03.979 work environment and atmosphere. 00:45:08.199 --> 00:45:10.989 looks like is actually having 00:45:10.989 --> 00:45:13.299 conversations with employees where 00:45:13.299 --> 00:45:15.999 you're not checking out, but you're 00:45:15.999 --> 00:45:18.399 you're not checking out, but you're 00:45:18.399 --> 00:45:20.890 really asking them what's it what's going 00:45:20.890 --> 00:45:23.259 on for them. That could be on an emotional 00:45:23.259 --> 00:45:26.439 level or on an intellectual Level. 00:45:26.439 --> 00:45:28.689 But most likely every single one 00:45:28.689 --> 00:45:30.699 of your employees have something they 00:45:30.699 --> 00:45:33.279 can contribute to the environment 00:45:33.279 --> 00:45:36.309 that they are not currently sharing with you. 00:45:36.309 --> 00:45:39.390 So, the key is to find a relationship 00:45:39.390 --> 00:45:42.969 share what their thoughts are to help the 00:45:42.969 --> 00:45:45.640 share what their thoughts are to help the 00:45:45.640 --> 00:45:48.189 environment and the dynamics to get 00:45:48.189 --> 00:45:51.339 possible. So, that's one possible solution 00:45:51.339 --> 00:45:54.909 possible. So, that's one possible solution 00:45:54.909 --> 00:46:00.119 for those kind of environments. Another 00:46:00.119 --> 00:46:03.299 way to tackle this is by re-defining 00:46:03.299 --> 00:46:05.799 expectations. Expectations lead people to 00:46:05.799 --> 00:46:07.689 in a certain way. So, we're going back to 00:46:07.689 --> 00:46:10.630 in a certain way. So, we're going back to 00:46:10.630 --> 00:46:13.809 that fixed mindset. We want to stay as 00:46:13.809 --> 00:46:15.639 far away from six mindset as possible. 00:46:15.639 --> 00:46:18.880 Typically tend to approach situations 00:46:18.880 --> 00:46:21.759 expectation and an idea of how things 00:46:21.759 --> 00:46:24.609 should happen. How things should unfold. What 00:46:24.609 --> 00:46:27.849 should happen. How things should unfold. What 00:46:27.849 --> 00:46:29.619 is and is not appropriate. For instance, 00:46:29.619 --> 00:46:33.789 when we're talking about clients hair. 00:46:33.789 --> 00:46:36.489 You walk in to a relationship with a 00:46:36.489 --> 00:46:38.739 a medical issue I assume that most 00:46:38.739 --> 00:46:40.509 people in the medical field have dealt 00:46:40.509 --> 00:46:43.679 with some clients where it's as if they feel 00:46:43.679 --> 00:46:46.179 with some clients where it's as if they feel 00:46:46.179 --> 00:46:48.459 every time you deal with them, it feels 00:46:48.459 --> 00:46:50.439 like they are really complaining. You 00:46:50.439 --> 00:46:52.119 dread going in there because you are like 00:46:52.119 --> 00:46:54.219 dread going in there because you are like 00:46:54.219 --> 00:46:58.330 "uh, what are they gonna complain about 00:46:58.330 --> 00:47:01.180 now." Well that belief system is 00:47:01.180 --> 00:47:04.420 is a certain amount of appropriate 00:47:04.420 --> 00:47:06.490 complaining. And, when you really think about 00:47:06.490 --> 00:47:08.500 complaining. And, when you really think about 00:47:08.500 --> 00:47:10.660 it, it's a little bit silly that we feel 00:47:10.660 --> 00:47:14.410 that way. Not only do we not know what 00:47:14.410 --> 00:47:17.470 that person experiences is, but who would 00:47:17.470 --> 00:47:21.040 expression would be. So, what we're able to do is 00:47:21.040 --> 00:47:24.160 take our perspective and ask 00:47:24.160 --> 00:47:27.640 ourselves, "why are we thinking that 00:47:27.640 --> 00:47:29.620 ourselves, "why are we thinking that 00:47:29.620 --> 00:47:34.530 particular way?" Where did I receive this 00:47:34.530 --> 00:47:37.000 understanding that things should happen?" 00:47:37.000 --> 00:47:40.540 a certain way? Once you can take that 00:47:40.540 --> 00:47:44.050 framework and change it into a 00:47:44.050 --> 00:47:46.840 different perspective. And, that's through 00:47:46.840 --> 00:47:48.670 different perspective. And, that's through 00:47:48.670 --> 00:47:50.740 using techniques from things like Cognitive Emotive Behavioral Therapy techniques. 00:47:50.740 --> 00:47:53.160 One of my favorite ones is 00:47:53.160 --> 00:47:55.900 doing things like untwisted thinking and 00:47:55.900 --> 00:47:58.210 that's basically where you're going to 00:47:58.210 --> 00:48:00.040 deal with yourself and others in a way 00:48:00.040 --> 00:48:02.950 where you're asking why you carry the 00:48:02.950 --> 00:48:05.950 current belief systems that you are 00:48:05.950 --> 00:48:08.740 currently carrying? So, you can approach 00:48:08.740 --> 00:48:11.110 that in all different sectors of life. 00:48:11.110 --> 00:48:13.150 And, like I just gave an example with a 00:48:13.150 --> 00:48:16.330 client. But you can also apply it to many 00:48:16.330 --> 00:48:19.060 different situations. So, I would ask you 00:48:19.060 --> 00:48:23.740 to think of it whatever relationship you 00:48:23.740 --> 00:48:25.480 are currently viewing the most 00:48:25.480 --> 00:48:27.550 challenging. So, this could be at home 00:48:27.550 --> 00:48:30.760 personally or in business. And, I want you 00:48:30.760 --> 00:48:33.000 to think about what that root 00:48:33.000 --> 00:48:36.640 frustration is coming from. So, if you're 00:48:36.640 --> 00:48:39.940 if you're expecting that person to be 00:48:39.940 --> 00:48:42.460 home at night and you get home; or if 00:48:42.460 --> 00:48:44.800 you're expecting that patient to listen 00:48:44.800 --> 00:48:46.810 to you and treat you as your authority; 00:48:46.810 --> 00:48:50.590 or if you're expecting your employee to 00:48:50.590 --> 00:48:53.620 show up at work dressed and ready to go 00:48:53.620 --> 00:48:56.980 with a positive mindset and that is your 00:48:56.980 --> 00:49:00.280 expectations. How did you come across 00:49:00.280 --> 00:49:02.860 that expectation? Was it something that 00:49:02.860 --> 00:49:04.720 the society taught you? Is it something 00:49:04.720 --> 00:49:07.480 that you just always believed? And, maybe 00:49:07.480 --> 00:49:09.420 there's a different way to approach this 00:49:09.420 --> 00:49:11.890 particular level of frustration. 00:49:11.890 --> 00:49:14.920 So, the first step there would be to 00:49:14.920 --> 00:49:19.180 become curious. So, the student you see 00:49:19.180 --> 00:49:21.910 yourself as triggers. You're going to 00:49:21.910 --> 00:49:24.190 start having all the physiological 00:49:24.190 --> 00:49:26.170 stress responses. So, you're going to may 00:49:26.170 --> 00:49:28.019 be experiencing increased heart rate. 00:49:28.019 --> 00:49:30.609 You're going to start feeling maybe hot. 00:49:30.609 --> 00:49:34.200 You might feel some kind of anxiety of 00:49:34.200 --> 00:49:37.119 many people exhibit a literal physical 00:49:37.119 --> 00:49:40.539 twitch. Twitching of the foot! Clicking of 00:49:40.539 --> 00:49:43.559 a pen! There's many different forms of 00:49:43.559 --> 00:49:47.079 expressing different on-sets of stress 00:49:47.079 --> 00:49:50.289 but as soon as you do that what I would 00:49:50.289 --> 00:49:53.700 invite you to do is take a moment and 00:49:53.700 --> 00:49:58.119 actually ask yourself: what is causing me 00:49:58.119 --> 00:50:00.700 to have this experience? And, then ask 00:50:00.700 --> 00:50:04.390 yourself why do I believed this "quote on 00:50:04.390 --> 00:50:07.960 quote" should happen the way I believe 00:50:07.960 --> 00:50:11.140 it should happen? Many times just asking 00:50:11.140 --> 00:50:13.569 that question will take the edge off of 00:50:13.569 --> 00:50:16.690 things. So, if you're able to take 00:50:16.690 --> 00:50:19.329 yourself down a notch, as far as, your 00:50:19.329 --> 00:50:23.170 anxiety goes, and say okay, I can figure 00:50:23.170 --> 00:50:26.950 this out, I can handle this I mean doing 00:50:26.950 --> 00:50:29.680 in my own frustration is not going to 00:50:29.680 --> 00:50:31.930 solve the problem. It's not going to 00:50:31.930 --> 00:50:33.640 improve it not going to improve the 00:50:33.640 --> 00:50:37.900 relationship or the dynamic. So, move into 00:50:37.900 --> 00:50:40.119 curiosity. Once you've asked yourself 00:50:40.119 --> 00:50:43.059 where you have received that faith 00:50:43.059 --> 00:50:45.970 thought process. Then you can move into 00:50:45.970 --> 00:50:48.400 the next stage. Which is actually 00:50:48.400 --> 00:50:50.859 becoming either those two things can 00:50:50.859 --> 00:50:52.359 happen at that point. At that point you 00:50:52.359 --> 00:50:56.710 can either realize that, "okay this is my 00:50:56.710 --> 00:51:01.059 belief system." I don't want to impose my 00:51:01.059 --> 00:51:03.880 belief system on somebody else. I realize 00:51:03.880 --> 00:51:07.650 that this is only formed from my own 00:51:07.650 --> 00:51:11.200 experiences. So, my own experiences in 00:51:11.200 --> 00:51:14.710 life are 100% different 00:51:14.710 --> 00:51:17.470 than every single other individual that 00:51:17.470 --> 00:51:20.700 is a living and existing in the universe. 00:51:20.700 --> 00:51:23.589 Nobody out there has has same exact 00:51:23.589 --> 00:51:24.570 experiences as I have. 00:51:24.570 --> 00:51:27.930 Which means they are not using 00:51:27.930 --> 00:51:30.600 the situation exactly how I am they're 00:51:30.600 --> 00:51:32.160 not coming at it from the same 00:51:32.160 --> 00:51:34.230 perspective with the same mindset or 00:51:34.230 --> 00:51:37.860 with the same belief system. As soon as 00:51:37.860 --> 00:51:41.400 you can assume that the person is not 00:51:41.400 --> 00:51:45.950 coming at the situation with negative 00:51:45.950 --> 00:51:49.200 malicious intent. So, I'm not talking 00:51:49.200 --> 00:51:51.750 here about the people that we feel like 00:51:51.750 --> 00:51:54.930 our causing problems because they want 00:51:54.930 --> 00:51:56.670 to cause problems at the different 00:51:56.670 --> 00:52:00.000 things. What I'm talking about is when people 00:52:00.000 --> 00:52:02.760 do things that frustrate us. To actually 00:52:02.760 --> 00:52:05.940 believe that they are not maliciously 00:52:05.940 --> 00:52:08.550 trying frustrated but they don't 00:52:08.550 --> 00:52:12.840 actually know how do it differently. As a 00:52:12.840 --> 00:52:16.470 manager, as a partner, as a friend of a 00:52:16.470 --> 00:52:23.120 colleague, an employee we have a ability 00:52:23.120 --> 00:52:29.220 to work with others and understand their 00:52:29.220 --> 00:52:31.410 perspectives and the way that they have 00:52:31.410 --> 00:52:33.930 come to think and share what is 00:52:33.930 --> 00:52:35.280 happening with them and what is 00:52:35.280 --> 00:52:37.980 happening with us and create a dynamic 00:52:37.980 --> 00:52:42.150 between us where they actually can see 00:52:42.150 --> 00:52:45.300 that we want to understand them and 00:52:45.300 --> 00:52:47.970 that we believe that they would do 00:52:47.970 --> 00:52:50.610 things better if they could and that we 00:52:50.610 --> 00:52:52.650 actually would like to help them do 00:52:52.650 --> 00:52:55.620 things better from a genuine perspective. 00:52:55.620 --> 00:52:58.890 And, by doing that we will create lasting 00:52:58.890 --> 00:53:01.940 bonds and relationships with them. So 00:53:01.940 --> 00:53:05.720 again what you want to do is you want to 00:53:05.720 --> 00:53:09.780 be able to serve your clients better by 00:53:09.780 --> 00:53:15.680 bringing in these curious mind-sets. And, the root to do this 00:53:15.680 --> 00:53:19.950 is curiosity, is the key! The 00:53:19.950 --> 00:53:24.540 key to curiosity is compassion. So, when we 00:53:24.540 --> 00:53:29.730 are thinking about how people 00:53:29.730 --> 00:53:32.369 frustrate us or different situations of 00:53:32.369 --> 00:53:34.890 frustrate us. There is a difference 00:53:34.890 --> 00:53:38.850 between sympathy and compassion and in 00:53:38.850 --> 00:53:41.010 the medical field in particular. It's 00:53:41.010 --> 00:53:44.520 really significant to pull on compassion 00:53:44.520 --> 00:53:49.290 and not sympathy. Sympathy not only is 00:53:49.290 --> 00:53:53.760 less effective with clients. They do 00:53:53.760 --> 00:53:56.220 not feel as heard or as cared about but it is 00:53:56.220 --> 00:53:59.430 also emotionally drained up and I know a 00:53:59.430 --> 00:54:01.650 little bit about this because a lot of 00:54:01.650 --> 00:54:06.690 my job is about understanding how the 00:54:06.690 --> 00:54:09.090 clients that I am working with. It's seeing 00:54:09.090 --> 00:54:11.160 the situation and typically they're in a 00:54:11.160 --> 00:54:13.740 fair amount of discomfort. If I have 00:54:13.740 --> 00:54:17.369 sympathy for them, unblocking my ability 00:54:17.369 --> 00:54:20.250 to meet them where they are and help 00:54:20.250 --> 00:54:23.250 them through the situation. That is where 00:54:23.250 --> 00:54:25.200 compassion comes in. So, the difference 00:54:25.200 --> 00:54:28.830 is, sympathy is feeling bad for some of 00:54:28.830 --> 00:54:30.600 the situations. So, let's say you have a 00:54:30.600 --> 00:54:33.240 client that is in a lot of pain. You approach 00:54:33.240 --> 00:54:36.359 the situation with sympathy. O' so sorry 00:54:36.359 --> 00:54:39.330 that you're in pain right now. If it 00:54:39.330 --> 00:54:42.720 doesn't actually help that client. If you 00:54:42.720 --> 00:54:45.750 can come to them with compassion, which 00:54:45.750 --> 00:54:49.920 sounds much more like, "Wow! I can see 00:54:49.920 --> 00:54:53.070 you're in a lot of pain right now that 00:54:53.070 --> 00:54:57.660 really looks like like an uncomfortable 00:54:57.660 --> 00:54:59.609 situation for you to be in. I have 00:54:59.609 --> 00:55:02.460 really been there before. How can I help 00:55:02.460 --> 00:55:06.140 you with that? What can I do to relieve 00:55:06.140 --> 00:55:08.820 whatever is causing you anxiety? Can I 00:55:08.820 --> 00:55:11.460 give you more information? Are you in 00:55:11.460 --> 00:55:13.619 physical distress? Can I get 00:55:13.619 --> 00:55:15.980 somebody to help you with this situation? 00:55:15.980 --> 00:55:19.500 And, sometimes all they need is somebody 00:55:19.500 --> 00:55:21.720 that there and they actually feel like 00:55:21.720 --> 00:55:25.160 is listening and caring for them. 00:55:25.160 --> 00:55:30.150 And that alone will actually resolve a 00:55:30.150 --> 00:55:33.600 lot of their distress. Just by having me 00:55:33.600 --> 00:55:38.180 there. Um a lot of times we discredit how 00:55:38.180 --> 00:55:41.390 important and how significant are 00:55:41.390 --> 00:55:42.920 presence 00:55:42.920 --> 00:55:47.569 truly is. In all of life again, in personal 00:55:47.569 --> 00:55:49.540 relationships and business relationships 00:55:49.540 --> 00:55:53.059 the number one thing you can do to help 00:55:53.059 --> 00:55:56.410 your clients is to be present with them 00:55:56.410 --> 00:55:58.940 in order to be present with them. It 00:55:58.940 --> 00:56:01.220 requires a fair amount of compassion and 00:56:01.220 --> 00:56:03.740 vulnerability. If we're not able to bring 00:56:03.740 --> 00:56:05.510 vulnerability and compassion to the 00:56:05.510 --> 00:56:07.730 table in those moments. They're not 00:56:07.730 --> 00:56:11.089 going to feel like it's genuine. It's 00:56:11.089 --> 00:56:15.099 always much better to bring in humor and 00:56:15.099 --> 00:56:20.319 honesty than it is to check out and 00:56:20.319 --> 00:56:24.500 and not be with your client. So, if you're 00:56:24.500 --> 00:56:27.020 having a hard time that day. It's okay 00:56:27.020 --> 00:56:28.849 actually to share that with your client. 00:56:28.849 --> 00:56:30.530 Of course, you don't want to give them an 00:56:30.530 --> 00:56:32.059 impression that you're not able to be 00:56:32.059 --> 00:56:34.730 there for them. But it's good to relate 00:56:34.730 --> 00:56:38.299 to our clients. It makes us human, it 00:56:38.299 --> 00:56:42.220 makes their experience feel more 00:56:42.220 --> 00:56:46.790 relatable and normalized. So, that's a few 00:56:46.790 --> 00:56:49.420 ways to bring compassion and 00:56:49.420 --> 00:56:52.549 curiosity to the table in a different 00:56:52.549 --> 00:56:55.460 relationship that you have, specifically 00:56:55.460 --> 00:56:59.299 in client care. And, I hope that some of 00:56:59.299 --> 00:57:01.670 that has been helpful to you and I'm 00:57:01.670 --> 00:57:05.150 really excited to help as many people as 00:57:05.150 --> 00:57:07.160 possible increase their workplace 00:57:07.160 --> 00:57:09.290 environment and their home life, so they 00:57:09.290 --> 00:57:12.140 can serve with their highest self. And, 00:57:12.140 --> 00:57:14.569 bring that to the table. Thank You for 00:57:14.569 --> 00:57:16.460 your time today! Thank You Heather for 00:57:16.460 --> 00:57:18.319 sharing that information just a couple 00:57:18.319 --> 00:57:20.049 quick questions before we open up the 00:57:20.049 --> 00:57:22.480 questions and answers from the attendees. 00:57:22.480 --> 00:57:24.829 Leading a healthcare organization comes 00:57:24.829 --> 00:57:27.170 with many responsibilities and also 00:57:27.170 --> 00:57:29.690 often coupled with stress and becoming 00:57:29.690 --> 00:57:32.000 burnout, which will impact the individual 00:57:32.000 --> 00:57:34.460 the organization. Having worked in the 00:57:34.460 --> 00:57:36.049 health care sector for many years I've 00:57:36.049 --> 00:57:38.299 seen a higher than normal rate of 00:57:38.299 --> 00:57:41.869 absenteeism and turnover rate, which 00:57:41.869 --> 00:57:43.579 would detract from the quality of care 00:57:43.579 --> 00:57:45.890 that we provide for our patients. What 00:57:45.890 --> 00:57:47.750 strategies would you recommend senior 00:57:47.750 --> 00:57:50.540 leadership to implement with employees 00:57:50.540 --> 00:57:53.059 to help minimize or alleviate some absenteeism? 00:57:53.059 --> 00:57:56.660 Right, so not to be 00:57:56.660 --> 00:57:58.940 a dead horse here. But, curiosity is going to 00:57:58.940 --> 00:58:03.859 be a really easy approach to instantly 00:58:03.859 --> 00:58:05.900 transforming a workplace environment. 00:58:05.900 --> 00:58:07.940 There's a lot of different ways to do 00:58:07.940 --> 00:58:10.099 this. You can use them at different 00:58:10.099 --> 00:58:13.640 programs. You can start creating 00:58:13.640 --> 00:58:16.430 either shorter meetings once a week or a 00:58:16.430 --> 00:58:18.200 little bit longer meetings once a month. 00:58:18.200 --> 00:58:23.119 But the real goal is to approach it with 00:58:23.119 --> 00:58:26.900 genuine compassion and curiosity. As soon 00:58:26.900 --> 00:58:31.369 as, your team feels that. It's going to be 00:58:31.369 --> 00:58:34.299 a way to reduce the stress in their 00:58:34.299 --> 00:58:38.299 environment by causing tons and tons of 00:58:38.299 --> 00:58:40.670 support. There's all different kinds of 00:58:40.670 --> 00:58:43.700 external, as we discussed at the 00:58:43.700 --> 00:58:47.059 beginning, some ways of helping reduce 00:58:47.059 --> 00:58:50.270 stress. The easiest one a lot of people 00:58:50.270 --> 00:58:51.559 are implementing right now is 00:58:51.559 --> 00:58:54.829 mindfulness. Mindfulness techniques in 00:58:54.829 --> 00:58:58.309 general are great! A quick one that I can 00:58:58.309 --> 00:59:01.910 help immediately with: "If you teach your 00:59:01.910 --> 00:59:05.089 staff and you yourself practice 00:59:05.089 --> 00:59:08.410 breathing into the belly, so you take a 00:59:08.410 --> 00:59:12.410 time out before a stressful event or at 00:59:12.410 --> 00:59:14.359 the beginning of a meeting or after a 00:59:14.359 --> 00:59:17.599 week or just as a reminder sticky note on 00:59:17.599 --> 00:59:21.440 desk or something of that nature, to sit 00:59:21.440 --> 00:59:24.430 in a chair ground yourself feel the 00:59:24.430 --> 00:59:26.750 literal floor underneath you kind of 00:59:26.750 --> 00:59:29.240 feel and feel into your physical 00:59:29.240 --> 00:59:31.849 body a little bit. And, then take some 00:59:31.849 --> 00:59:34.880 deep breaths into your stomach. Focusing 00:59:34.880 --> 00:59:38.150 on not pushing up the shoulders or 00:59:38.150 --> 00:59:40.539 expanding the chest. This sends 00:59:40.539 --> 00:59:43.819 neurological signals to your brain that 00:59:43.819 --> 00:59:45.819 you have become in a safe environment. 00:59:45.819 --> 00:59:48.289 And, it will instantly decrease your 00:59:48.289 --> 00:59:51.440 stress level. So implementing a practice 00:59:51.440 --> 00:59:56.500 like that into your overall approach and 00:59:56.500 --> 00:59:59.750 individually, will really help reduce 00:59:59.750 --> 01:00:01.849 stress very quickly if you want to do 01:00:01.849 --> 01:00:04.490 the more physical external approach." As 01:00:04.490 --> 01:00:06.910 well as the curiosity. Thanks for sharing that 01:00:06.910 --> 01:00:09.230 you did a wonderful job of explaining 01:00:09.230 --> 01:00:10.190 using 01:00:10.190 --> 01:00:12.140 curiosity as a tool around practicing and 01:00:12.140 --> 01:00:14.660 exhibiting curiosity. What would you 01:00:14.660 --> 01:00:16.550 suggest for health care leaders to do to 01:00:16.550 --> 01:00:18.590 encourage these practices on a frequent 01:00:18.590 --> 01:00:20.480 basis at the organizational level. I 01:00:20.480 --> 01:00:22.850 would say leading by example is going 01:00:22.850 --> 01:00:24.740 to be even number one way of doing that. 01:00:24.740 --> 01:00:27.950 It's obviously the hardest way it's 01:00:27.950 --> 01:00:31.400 not something that we can set a box off 01:00:31.400 --> 01:00:34.630 on something, but it really is all about 01:00:34.630 --> 01:00:37.910 doing the internal work ourselves, so we 01:00:37.910 --> 01:00:40.660 can show up with the level of compassion, 01:00:40.660 --> 01:00:43.880 vulnerability and curiosity required to 01:00:43.880 --> 01:00:47.840 start leading by example. You know when 01:00:47.840 --> 01:00:49.610 you're in a position of power and 01:00:49.610 --> 01:00:52.370 leadership there's really no better 01:00:52.370 --> 01:00:54.710 thing than you really do it yourself 01:00:54.710 --> 01:00:59.090 first. It will if nothing else it will 01:00:59.090 --> 01:01:01.730 change the energetic of frequency in the 01:01:01.730 --> 01:01:04.190 area for the other people to feel much 01:01:04.190 --> 01:01:07.730 safer in the environment. To share their 01:01:07.730 --> 01:01:10.580 version of curiosity. So showing up every 01:01:10.580 --> 01:01:13.310 day, genuinely looking at your employees 01:01:13.310 --> 01:01:16.490 eyes and connecting with them. Making 01:01:16.490 --> 01:01:18.800 sure to pull them aside when you have 01:01:18.800 --> 01:01:21.080 minute and have a little bit of energy 01:01:21.080 --> 01:01:23.930 and looking at them and saying, "Hey I was 01:01:23.930 --> 01:01:25.880 really wondering how you're doing I've 01:01:25.880 --> 01:01:29.180 been noticing this" or "has there 01:01:29.180 --> 01:01:31.430 anything that you would be willing to 01:01:31.430 --> 01:01:34.070 share with me that you have in mind this 01:01:34.070 --> 01:01:36.770 would help our environment" or "how can I 01:01:36.770 --> 01:01:39.410 support you doing your job more 01:01:39.410 --> 01:01:41.180 efficiently." You're doing such an 01:01:41.180 --> 01:01:43.340 excellent job that I believe and I trust 01:01:43.340 --> 01:01:45.290 that you have so much more to offer us. 01:01:45.290 --> 01:01:47.600 And I'd love to hear what that is! You'll 01:01:47.600 --> 01:01:50.600 see a 100% turnaround from 01:01:50.600 --> 01:01:53.120 even the most difficult employees if you 01:01:53.120 --> 01:01:54.440 can open yourself up to that 01:01:54.440 --> 01:01:56.270 conversation. Thanks for sharing some of 01:01:56.270 --> 01:01:58.370 those strategies with us. I would like to 01:01:58.370 --> 01:02:00.470 take the opportunity just to interject a 01:02:00.470 --> 01:02:02.090 couple quick questions to the entire 01:02:02.090 --> 01:02:05.150 panel so feel free to chime in on any 01:02:05.150 --> 01:02:06.940 of these questions Crystal or Heather. 01:02:06.940 --> 01:02:09.680 The first question is, oftentimes we look 01:02:09.680 --> 01:02:11.630 at a particular situation through our 01:02:11.630 --> 01:02:14.090 lens from the experiences that 01:02:14.090 --> 01:02:16.400 we've had in our lifetime. And, the same 01:02:16.400 --> 01:02:18.410 person to look at the same situation, but 01:02:18.410 --> 01:02:20.960 see something different in the situation, 01:02:20.960 --> 01:02:23.090 not saying that one person is right or 01:02:23.090 --> 01:02:23.630 not 01:02:23.630 --> 01:02:24.830 saying that the other person is wrong. 01:02:24.830 --> 01:02:27.140 But through our experiences in life we 01:02:27.140 --> 01:02:29.690 have a hard time understanding the other 01:02:29.690 --> 01:02:32.210 person's perception. Which can lead to 01:02:32.210 --> 01:02:34.580 stress from one another. Do you think 01:02:34.580 --> 01:02:36.500 organizations should have a regular in 01:02:36.500 --> 01:02:38.870 service or staff meeting to talk about 01:02:38.870 --> 01:02:40.970 those. So I'll chimein and I think 01:02:40.970 --> 01:02:46.220 Heather will have some as well. So, yes so 01:02:46.220 --> 01:02:50.150 communication is key and then everything 01:02:50.150 --> 01:02:51.980 without communication everything breaks 01:02:51.980 --> 01:02:55.190 down. So I tell all my clients they 01:02:55.190 --> 01:02:58.070 should be having a weekly staff meeting 01:02:58.070 --> 01:03:01.250 and have that agenda. Talk about you know 01:03:01.250 --> 01:03:03.470 the "wins" the "successes" of last week, 01:03:03.470 --> 01:03:06.350 talk about the "challenges," talk about the 01:03:06.350 --> 01:03:09.950 bigger vision, goals and how each 01:03:09.950 --> 01:03:11.420 individual are going to contribute to 01:03:11.420 --> 01:03:16.520 that goal that week. And, people any have 01:03:16.520 --> 01:03:19.400 a being a little bit of a space for an 01:03:19.400 --> 01:03:21.800 open forum talking about any breakdowns 01:03:21.800 --> 01:03:25.100 in communication. But, that's my 01:03:25.100 --> 01:03:28.000 advice. Yes, I was second all of that. 01:03:28.000 --> 01:03:32.750 I think that it's extremely valuable 01:03:32.750 --> 01:03:36.980 for a group do many things that's going to 01:03:36.980 --> 01:03:39.050 allow for more fluidity and 01:03:39.050 --> 01:03:41.630 communication. That a lot of times we 01:03:41.630 --> 01:03:43.700 feel like we're just barely keeping our 01:03:43.700 --> 01:03:46.280 head above water. And, so we eliminate 01:03:46.280 --> 01:03:49.010 things like team meetings. Sometimes 01:03:49.010 --> 01:03:51.110 that's because the team meetings aren't 01:03:51.110 --> 01:03:54.830 being run quite effectively. And, so 01:03:54.830 --> 01:03:57.110 people kind of show up to them expecting 01:03:57.110 --> 01:03:59.540 not to receive much out of them. So it's 01:03:59.540 --> 01:04:03.770 not just a actual check mark of the 01:04:03.770 --> 01:04:06.290 meetings happening. But it's actually 01:04:06.290 --> 01:04:08.540 running a meeting in a way where you're 01:04:08.540 --> 01:04:11.630 effectively helping all the people in 01:04:11.630 --> 01:04:14.630 the organization communicate clearly and 01:04:14.630 --> 01:04:17.480 effectively with each other with an open 01:04:17.480 --> 01:04:19.940 perspective and open mindset. And, I think 01:04:19.940 --> 01:04:22.700 that that's key above just how often its 01:04:22.700 --> 01:04:25.130 happening or how long or any of those 01:04:25.130 --> 01:04:27.140 that's how the meeting is actually being 01:04:27.140 --> 01:04:29.840 run and not being afraid to say, "hey the 01:04:29.840 --> 01:04:31.580 way we are structuring this meeting 01:04:31.580 --> 01:04:34.100 could be improved I'd also love 01:04:34.100 --> 01:04:36.440 influence input from everybody on how to 01:04:36.440 --> 01:04:37.910 improve our team." 01:04:37.910 --> 01:04:39.559 I think that would be valuable. Thank You 01:04:39.559 --> 01:04:41.420 Heather! We all know that the health care 01:04:41.420 --> 01:04:43.609 landscape is frequently changing; 01:04:43.609 --> 01:04:45.530 especially, as the Affordable Care Act's 01:04:45.530 --> 01:04:49.099 starts to achieve the Triple Aim. When 01:04:49.099 --> 01:04:50.859 we look at organizations who implement 01:04:50.859 --> 01:04:53.089 in they're hiring process the 01:04:53.089 --> 01:04:55.490 personality assessment evaluations. Do 01:04:55.490 --> 01:04:57.680 you think these assessments truly filter 01:04:57.680 --> 01:04:59.690 out employees who are consistent with 01:04:59.690 --> 01:05:01.130 the mission, vision, goals and values of 01:05:01.130 --> 01:05:03.500 the organization. I'll chime in first 01:05:03.500 --> 01:05:06.410 that's okay Heather. So, the answer is "yes". 01:05:06.410 --> 01:05:09.289 One thing to keep in mind you know our 01:05:09.289 --> 01:05:11.180 systems and hiring systems that are very 01:05:11.180 --> 01:05:13.280 very effective. But we're you know 01:05:13.280 --> 01:05:16.099 dealing with people. So, there is no 01:05:16.099 --> 01:05:19.880 perfect hiring system. But, there are some 01:05:19.880 --> 01:05:21.710 great hiring systems out there such as 01:05:21.710 --> 01:05:25.450 the personality profile. So, for example 01:05:25.450 --> 01:05:29.299 you know that helps you put the people 01:05:29.299 --> 01:05:31.670 in the right position, so you have the 01:05:31.670 --> 01:05:34.760 right players on the bus to be able to 01:05:34.760 --> 01:05:38.030 complete the task and get the result 01:05:38.030 --> 01:05:40.309 you're looking for. You know there's a 01:05:40.309 --> 01:05:44.230 saying about hiring higher slow fire fast. 01:05:44.230 --> 01:05:48.410 And, when you're looking for people with 01:05:48.410 --> 01:05:50.900 certain, whether it's their behavioral 01:05:50.900 --> 01:05:53.839 style because that affects you know what 01:05:53.839 --> 01:05:56.240 types of work that they like. And, you 01:05:56.240 --> 01:05:57.529 know they're going to be happy and 01:05:57.529 --> 01:06:00.230 retention. And all that, affects the 01:06:00.230 --> 01:06:04.220 bottom line. So there's a saying "you can 01:06:04.220 --> 01:06:07.010 teach you can teach a chicken how to 01:06:07.010 --> 01:06:10.130 climb a tree, but it's easier to hire a squirrel. 01:06:10.130 --> 01:06:13.309 The way I can answer that is through 01:06:13.309 --> 01:06:16.279 kind of a backwards approach because I 01:06:16.279 --> 01:06:18.770 do career coaching. Which is basically 01:06:18.770 --> 01:06:21.079 helping people find the right job for 01:06:21.079 --> 01:06:24.710 them or career paths. And, in that work 01:06:24.710 --> 01:06:27.500 that I do I work a lot with values. Where 01:06:27.500 --> 01:06:31.640 we do value exploration as the main tool 01:06:31.640 --> 01:06:35.420 to find what the proper career path and 01:06:35.420 --> 01:06:38.390 fit at the workplace environment will be. 01:06:38.390 --> 01:06:41.930 So, I definitely think that you know that implementing 01:06:41.930 --> 01:06:43.849 those tests sounds like a great 01:06:43.849 --> 01:06:47.000 idea but in the end one thing that's 01:06:47.000 --> 01:06:48.920 going to be really valuable is have a 01:06:48.920 --> 01:06:50.869 sit-down conversation where you 01:06:50.869 --> 01:06:52.310 familiarize yourself 01:06:52.310 --> 01:06:55.340 enough with how to explore it for someone's 01:06:55.340 --> 01:06:58.580 values enough to see if their values 01:06:58.580 --> 01:07:01.460 are a good fit for your company and for 01:07:01.460 --> 01:07:02.960 the position that they would be hired 01:07:02.960 --> 01:07:08.120 to. If they are a really family oriented 01:07:08.120 --> 01:07:10.100 person and that's the top of their 01:07:10.100 --> 01:07:12.800 values and you're expecting them to work 01:07:12.800 --> 01:07:17.390 night shift and work you know 60 to 70 01:07:17.390 --> 01:07:19.280 hours a week because of the position 01:07:19.280 --> 01:07:22.160 they're going to be miserable. They're 01:07:22.160 --> 01:07:24.500 not going to be meeting their values. So 01:07:24.500 --> 01:07:27.320 on the other hand is that if you're 01:07:27.320 --> 01:07:29.330 interviewing somebody and their highest 01:07:29.330 --> 01:07:33.670 value is you know work ethic and 01:07:33.670 --> 01:07:36.800 contributing to the world. That same 01:07:36.800 --> 01:07:38.810 person would see her that different 01:07:38.810 --> 01:07:40.280 person would be a great fit for that 01:07:40.280 --> 01:07:42.860 same position because their values are 01:07:42.860 --> 01:07:45.590 going to be very high in that position 01:07:45.590 --> 01:07:47.540 so that would be the other part that I 01:07:47.540 --> 01:07:49.610 would suggest to fill in addition to 01:07:49.610 --> 01:07:52.550 any kind of position. Thank You Heather. I know that we 01:07:52.550 --> 01:07:54.370 talked you know a good portion of 01:07:54.370 --> 01:07:57.770 today's presentation about stress one 01:07:57.770 --> 01:08:00.080 question that we have is: I've heard I've 01:08:00.080 --> 01:08:02.360 heard stress can be both good and bad 01:08:02.360 --> 01:08:04.640 could you expand on whether or not this 01:08:04.640 --> 01:08:07.490 is true? Stress can be a healthy motivator 01:08:07.490 --> 01:08:10.010 when it is not chronic stress and that's 01:08:10.010 --> 01:08:11.540 what I was talking about earlier with 01:08:11.540 --> 01:08:15.290 that kind of constant um it really is 01:08:15.290 --> 01:08:18.830 harmful to the body specifically the 01:08:18.830 --> 01:08:22.270 endocrine system when we're releasing 01:08:22.270 --> 01:08:24.740 those really high level hormones 01:08:24.740 --> 01:08:27.230 constant. But to have a little bit 01:08:27.230 --> 01:08:29.750 of an adrenaline boost right before 01:08:29.750 --> 01:08:33.260 we're going to go into an event isn't 01:08:33.260 --> 01:08:35.839 necessarily harmful and it can when it 01:08:35.839 --> 01:08:38.839 is doing what it was intended to do 01:08:38.839 --> 01:08:42.140 which is kind of readying you for 01:08:42.140 --> 01:08:46.580 actions that it's good. When it's 01:08:46.580 --> 01:08:48.440 not reading you for action but your body 01:08:48.440 --> 01:08:51.670 is constantly in a state of overwhelm. 01:08:51.670 --> 01:08:55.580 Then it's bad. So, basically what that 01:08:55.580 --> 01:08:58.130 means is if you're experiencing kind of 01:08:58.130 --> 01:09:00.620 constant agitation that is not 01:09:00.620 --> 01:09:02.690 stress. If you're experiencing that kind 01:09:02.690 --> 01:09:04.850 of adrenaline rush right before you're 01:09:04.850 --> 01:09:06.109 going to go into 01:09:06.109 --> 01:09:09.199 surgery or a conversation with somebody or 01:09:09.199 --> 01:09:12.139 for a meeting those can be good they 01:09:12.139 --> 01:09:13.909 just kind of heightened our senses they 01:09:13.909 --> 01:09:16.100 increase blood flow they do a lot of 01:09:16.100 --> 01:09:17.810 kind of effective things to make us 01:09:17.810 --> 01:09:20.359 really alert to prepare. Okay and then I 01:09:20.359 --> 01:09:22.449 would like to ask one final question 01:09:22.449 --> 01:09:24.770 When taking the Disc Assessment a 01:09:24.770 --> 01:09:26.750 couple times you seem to reveal 01:09:26.750 --> 01:09:29.089 different results each time 01:09:29.089 --> 01:09:30.560 you take the assessment. What does that 01:09:30.560 --> 01:09:34.670 mean? Um I'll lean on this one what that 01:09:34.670 --> 01:09:38.420 means is certain parts of your time 01:09:38.420 --> 01:09:42.380 maybe you have a task that you normally 01:09:42.380 --> 01:09:45.319 would like to do, but you have to do it. 01:09:45.319 --> 01:09:48.139 So, let's say you're high "D" so your 01:09:48.139 --> 01:09:49.850 dominant and you're driven and you don't 01:09:49.850 --> 01:09:52.100 like details. You like to delegate that 01:09:52.100 --> 01:09:54.639 out. You like big vision. You have to win. 01:09:54.639 --> 01:09:59.030 But your superior told you I need you. I 01:09:59.030 --> 01:10:02.750 need this very specific spreadsheet and 01:10:02.750 --> 01:10:04.850 it has to be very precise and it's going 01:10:04.850 --> 01:10:08.570 to be about 20 pages long. So, you know 01:10:08.570 --> 01:10:11.119 you have to do that task, because your 01:10:11.119 --> 01:10:14.330 superior told you. So you can shift 01:10:14.330 --> 01:10:16.909 literally shift over to your high "C" 01:10:16.909 --> 01:10:21.619 focus and get that task done. Now if you 01:10:21.619 --> 01:10:26.949 stay out of your number 1 quadrant or 01:10:26.949 --> 01:10:29.389 highest-profile for too long. You're 01:10:29.389 --> 01:10:31.610 you're going to get mentally and 01:10:31.610 --> 01:10:36.020 physically uncomfortable and upset and 01:10:36.020 --> 01:10:38.210 you're not going to like it and you're 01:10:38.210 --> 01:10:40.940 going to go back to your number 1 01:10:40.940 --> 01:10:43.100 high-profile as soon as you can. So, you 01:10:43.100 --> 01:10:45.290 can shift through them in your 01:10:45.290 --> 01:10:48.409 combination of all four, it's just that 01:10:48.409 --> 01:10:50.090 your number 1, primarily how you 01:10:50.090 --> 01:10:52.310 communicate and walk through the world. 01:10:52.310 --> 01:10:55.190 Thank You Crystal! Now, we'd like to take 01:10:55.190 --> 01:10:57.980 the opportunity to open up the questions 01:10:57.980 --> 01:11:00.650 and answers from the attendees. On the 01:11:00.650 --> 01:11:02.360 left hand side of the webinar platform 01:11:02.360 --> 01:11:05.239 is a text box to write a question to the 01:11:05.239 --> 01:11:07.280 presenters. If you have a specific or a 01:11:07.280 --> 01:11:09.230 general question for the presenters. 01:11:09.230 --> 01:11:10.969 Please insert your question into the text box. 01:11:10.969 --> 01:11:13.760 If you have a specific question for one 01:11:13.760 --> 01:11:15.050 of the presenters that you would like to 01:11:15.050 --> 01:11:17.060 ask, please insert her name next to your 01:11:17.060 --> 01:11:19.340 question. At the end of today's webinar 01:11:19.340 --> 01:11:19.970 you'll be directed to 01:11:19.970 --> 01:11:21.590 a short survey which The Healthcare 01:11:21.590 --> 01:11:23.420 Executive, hopes you will take the time 01:11:23.420 --> 01:11:25.490 to fill out and planning for a future 01:11:25.490 --> 01:11:28.100 event. So, the first question is what if 01:11:28.100 --> 01:11:30.260 you found yourself fitting into parts of 01:11:30.260 --> 01:11:33.440 all four categories, but not dominant in 01:11:33.440 --> 01:11:35.720 any single quadrant related to the Disc 01:11:35.720 --> 01:11:38.690 Assessment? Good question! That means 01:11:38.690 --> 01:11:41.000 you're very well balanced, so you can 01:11:41.000 --> 01:11:43.430 move through each of those behavioral 01:11:43.430 --> 01:11:46.820 styles a lot easier and change your 01:11:46.820 --> 01:11:49.790 behavior style a lot easier than the 01:11:49.790 --> 01:11:53.230 majority of most people. AKA you're a 01:11:53.230 --> 01:11:55.940 "unicorn". And, then the next question is 01:11:55.940 --> 01:11:59.600 how do I know if someone is or if I am 01:11:59.600 --> 01:12:02.120 having trouble coping with stress. The 01:12:02.120 --> 01:12:04.490 easiest answer for that is where your 01:12:04.490 --> 01:12:08.120 mind fret harder to diagnose somebody 01:12:08.120 --> 01:12:10.280 else if they're experiencing stress 01:12:10.280 --> 01:12:12.380 without just asking them simply as they 01:12:12.380 --> 01:12:14.720 feel stressed out. But, if you're trying 01:12:14.720 --> 01:12:16.850 to figure out how your if your stress 01:12:16.850 --> 01:12:21.350 and it's so many signs would be just 01:12:21.350 --> 01:12:23.780 kind of common one so how are you 01:12:23.780 --> 01:12:27.260 sleeping at night if you are left by 01:12:27.260 --> 01:12:29.930 yourself. Where did your mind wonder 01:12:29.930 --> 01:12:32.810 too? Is it repetitive thoughts? Are you 01:12:32.810 --> 01:12:35.480 beating yourself up? Are you feeling down? 01:12:35.480 --> 01:12:37.760 Are you constantly trying to distract 01:12:37.760 --> 01:12:41.360 yourself? If you do have downtime what 01:12:41.360 --> 01:12:43.340 activities are you inclined to do? So, 01:12:43.340 --> 01:12:46.310 those are kind of ways to explore and see 01:12:46.310 --> 01:12:50.270 when we're not more not preoccupied 01:12:50.270 --> 01:12:53.960 with something where our mind goes. Thank 01:12:53.960 --> 01:12:55.880 You Heather! One other question is is this 01:12:55.880 --> 01:12:58.280 was geared towards Crystal could you 01:12:58.280 --> 01:13:00.650 tell us when you're looking at the Disc 01:13:00.650 --> 01:13:04.040 Assessment is it important to take the 01:13:04.040 --> 01:13:07.190 Disc Assessment multiple times? And if so, 01:13:07.190 --> 01:13:09.380 could you tell us what that what that 01:13:09.380 --> 01:13:10.370 means when you're getting different 01:13:10.370 --> 01:13:11.960 different results every time you're 01:13:11.960 --> 01:13:15.650 taking the assessment. Good question! The answer 01:13:15.650 --> 01:13:18.890 to that is generally you have your 01:13:18.890 --> 01:13:23.080 natural adaptive behavior style. But 01:13:23.080 --> 01:13:25.550 again a certain situations you may have 01:13:25.550 --> 01:13:27.680 to shift. So I'll give you an example. I 01:13:27.680 --> 01:13:31.850 have a client who is a high "S". Okay, you 01:13:31.850 --> 01:13:33.440 know caregiver, nurtures like 01:13:33.440 --> 01:13:36.760 move slower. Uh and she was a soul 01:13:36.760 --> 01:13:39.080 thought for a while and then just 01:13:39.080 --> 01:13:41.780 expanded her team got a commercial space 01:13:41.780 --> 01:13:44.449 and so when she took it again during 01:13:44.449 --> 01:13:46.250 that time where she had it filled up the 01:13:46.250 --> 01:13:48.860 business very quickly. Her results showed 01:13:48.860 --> 01:13:52.000 her as a High "D" dominate, very 01:13:52.000 --> 01:13:54.320 action-oriented and very 01:13:54.320 --> 01:13:56.800 results-oriented, because she had to 01:13:56.800 --> 01:14:00.739 shift back she'd have shift into the "D", 01:14:00.739 --> 01:14:03.650 in order to, get the results that she 01:14:03.650 --> 01:14:05.600 needed done quickly, in order to be 01:14:05.600 --> 01:14:08.420 successful! Now, when all the systems are 01:14:08.420 --> 01:14:12.020 complete she'll naturally shit back to 01:14:12.020 --> 01:14:14.180 her "S" if that make sense. Thank you Crystal!! 01:14:14.180 --> 01:14:17.020 I don't see any more questions coming in 01:14:17.020 --> 01:14:20.600 in the text box. If you do have a general 01:14:20.600 --> 01:14:22.130 question, please insert your question 01:14:22.130 --> 01:14:23.810 into the text box. And, if you have a 01:14:23.810 --> 01:14:25.880 specific question for one of the 01:14:25.880 --> 01:14:27.860 presenters, that you'd like to ask please 01:14:27.860 --> 01:14:30.080 insert her name next to your question. So it 01:14:30.080 --> 01:14:31.640 looks like I don't see any other 01:14:31.640 --> 01:14:34.040 questions coming in at this time. I would 01:14:34.040 --> 01:14:36.560 like to give Crystal the opportunity to 01:14:36.560 --> 01:14:38.150 leave us with some closing remark. Sure 01:14:38.150 --> 01:14:40.070 thank you Gregory! Well, I just want to thank 01:14:40.070 --> 01:14:43.190 Gregory our awesome facilitator for 01:14:43.190 --> 01:14:46.100 being able to do this forum today to 01:14:46.100 --> 01:14:48.560 give value to the audience. And, thank 01:14:48.560 --> 01:14:50.420 Heather for being my partner today and 01:14:50.420 --> 01:14:53.590 know being able to do that on a higher level. 01:14:53.590 --> 01:14:58.880 Also, I wanted to an extend an offer and 01:14:58.880 --> 01:15:02.810 that is exclusive to this group. We're 01:15:02.810 --> 01:15:05.210 offering this group a 60-minute 01:15:05.210 --> 01:15:09.199 complimentary executive coaching session. 01:15:09.199 --> 01:15:13.820 We talked about generality today. The 01:15:13.820 --> 01:15:16.969 discussion would allow you to dig deeper 01:15:16.969 --> 01:15:19.820 into you know what your challenges are, 01:15:19.820 --> 01:15:24.530 goals are, etc. Now, just so you know these 01:15:24.530 --> 01:15:26.449 type of sessions are usually booked out 01:15:26.449 --> 01:15:29.420 two weeks in advance. So, if it does 01:15:29.420 --> 01:15:33.530 make sense on both ends to have this 01:15:33.530 --> 01:15:35.180 casual chat to get to know each other 01:15:35.180 --> 01:15:38.360 better and produce more value. You can 01:15:38.360 --> 01:15:40.940 email me at CrystalShanks@actioncoach.com 01:15:40.940 --> 01:15:45.980 and my calendar as I'm 01:15:45.980 --> 01:15:46.659 sure yours 01:15:46.659 --> 01:15:49.179 so very quickly. So, its first come first 01:15:49.179 --> 01:15:52.929 serve basis. And, I enjoyed my time 01:15:52.929 --> 01:15:55.090 together with you guys today thank you!!! 01:15:55.090 --> 01:15:57.729 Thank you for sharing that Crystal. I 01:15:57.729 --> 01:15:59.979 also like to take the opportunity to 01:15:59.979 --> 01:16:02.139 give Heather the opportunity to leave us 01:16:02.139 --> 01:16:05.530 some closing remarks. Yeah it was a 01:16:05.530 --> 01:16:08.530 lovely being here "thank you" for having 01:16:08.530 --> 01:16:10.719 me Gregory. And, always a pleasure Crystal 01:16:10.719 --> 01:16:13.300 to work with you. And, I admire your work 01:16:13.300 --> 01:16:15.400 I suggest anybody take her up on that 01:16:15.400 --> 01:16:19.780 offer. And, I would love to help 01:16:19.780 --> 01:16:22.570 anybody that would need or desire to 01:16:22.570 --> 01:16:25.360 have a more cohesive work environment 01:16:25.360 --> 01:16:26.709 and feels like they could use a little 01:16:26.709 --> 01:16:28.749 bit more guidance. Please feel free to 01:16:28.749 --> 01:16:32.380 contact me from at: Heather@livelaughlovelifecoaching.com 01:16:32.380 --> 01:16:35.289 And, I would be 01:16:35.289 --> 01:16:36.939 happy to have a conversation with you 01:16:36.939 --> 01:16:39.610 about working a little bit more on how 01:16:39.610 --> 01:16:41.889 to effectively implement these things 01:16:41.889 --> 01:16:44.380 and your workplace environment and 01:16:44.380 --> 01:16:47.459 handle workplace or personal stress. 01:16:47.459 --> 01:16:49.869 and if you have any personal questions 01:16:49.869 --> 01:16:52.630 please feel free to reach out me. And, I 01:16:52.630 --> 01:16:55.030 would be happy to answer them as well. So, 01:16:55.030 --> 01:16:57.669 thank you for taking your time today to 01:16:57.669 --> 01:17:00.519 learn this. And, I really hope that you're 01:17:00.519 --> 01:17:03.039 able to take it back and implement it 01:17:03.039 --> 01:17:05.409 and see great fantastic lasting results. 01:17:05.409 --> 01:17:07.419 And "Thank You" Crystal and Heather for 01:17:07.419 --> 01:17:09.459 sharing a wealth of information with us 01:17:09.459 --> 01:17:11.829 this afternoon! We truly appreciate that. 01:17:11.829 --> 01:17:14.439 We like especially thank today's 01:17:14.439 --> 01:17:15.969 moderator Greg Wahlstrom, Crystal Shanks, 01:17:15.969 --> 01:17:17.679 Heather Choye and Sunshine Mattison 01:17:17.679 --> 01:17:18.909 for taking the time to share 01:17:18.909 --> 01:17:21.280 for an information about healthcare 01:17:21.280 --> 01:17:23.019 executive leadership with focus on 01:17:23.019 --> 01:17:25.119 improving stress and communication and 01:17:25.119 --> 01:17:26.709 the impact it has on each of our 01:17:26.709 --> 01:17:29.590 healthcare organizations. We will be sending 01:17:29.590 --> 01:17:31.570 all the attendees instructions on how to 01:17:31.570 --> 01:17:36.880 self-report your 1.5 hours of Qualified Education credit through the 01:17:36.880 --> 01:17:38.349 American College of Healthcare Executives and 01:17:38.349 --> 01:17:41.079 also a link to the webinar recording. A 01:17:41.079 --> 01:17:45.579 week from today. Feel free to connect 01:17:45.579 --> 01:17:47.289 with us across the social media 01:17:47.289 --> 01:17:50.469 platforms. If you have any questions in the 01:17:50.469 --> 01:17:52.269 interim, please do not hesitate to 01:17:52.269 --> 01:17:55.800 contact us at the information below. 01:17:58.150 --> 01:18:00.410 And, we would also like to thank each and 01:18:00.410 --> 01:18:02.180 every one of you for taking the time out 01:18:02.180 --> 01:18:03.890 of your busy day to attend today's 01:18:03.890 --> 01:18:06.530 webinar make sure that you log into your 01:18:06.530 --> 01:18:10.370 ACHE.org account to record (i.e. self-report) your 1.5 01:18:10.370 --> 01:18:13.280 hours of qualified education credit for 01:18:13.280 --> 01:18:15.320 today's webinar and this will conclude 01:18:15.320 --> 01:18:18.370 today's webinar.