Reinventing Customer Service in Healthcare: Lessons Learned from the Best

Starts from: September 15, 2015 12:00PM - 1:30PM

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Campus Location

1401 E State St,Rockford,Illinois,United States

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Course Feature

Course Code Not offered for this course
Duration 1.5 Hours
Course Type Short Course
Classes Days One Day Class
Campus Class will be held at Swedish American Hospital, Rockford, Illinois, United States
Min Qualifications Open to Healthcare Professionals

COURSE RELATED MATERIALS

Reinventing Customer Service in Healthcare

Class Description

Reinventing Customer Service in Healthcare: Lessons Learned from the Best: Consumer-driven services in business and the need for efficiency are accelerating changes in the way organizations operate and compete. Many consumers today are taking greater control of their purchasing power and healthcare decisions and are demanding excellence in service. The challenge is how to give them the best service in a meaningful and economic way.Organizational survival relies on healthcare leaders with the vision, determination and courage to test various methods of enhancing the patient experience. Patient expectations are being set by other industries; for example, the airline industry, in which Southwest Airlines is the only airline that has turned in profitable years for 33 consecutive years, consistently achieved the best on-time performance, received the fewest customer complaints and fewest mishandled bags and is consistently cited for the best customer service, the smartest management and as the most fun place to work. Can the principles from a culture like Southwest Airlines help healthcare win the hearts and minds of their employees?Please join the Central Illinois American College of Healthcare Executives and Britta Emenecker, Sharon Whelan, Shawn Arneson, and Anne Grill for this 90-minute face-to-face panel discussion including Q&A on the Reinventing Customer Service in Healthcare: Lessons Learned from the Best.

To register for courses please click on the course and click on register! Once our team confirms your payment we will send you login details to your email address

To register for this program please visit: https://www.eventbrite.com/e/reinventing-customer-service-in-healthcare-lessons-learned-from-the-best-tickets-17973381869
Please visit our “Investment” for exclusive offers
Enrollment is open to all healthcare professionals
We offer a wide range of programs.
If you need assistance registering for a course please contact: [email protected]

This 90-minute program will cover a wide-range of topics related to Customer Service in Healthcare. We will cover the following:

What do consumers / patients want from healthcare organizations
Methods to meet patient and provider needs in a better, faster, and cheaper way
How healthcare organizations can excel in safety, satisfaction, and retention outcomes
Best practices in healthcare and other industries around patient / customer care
New technologies which aid in increasing patient satisfaction

Cost for this program are completely “FREE” to healthcare professionals

Our Team strives to offer the best programs at the lowest cost possible
Be sure to follow up on social media for chances to receive discount codes for future programs
We also have bundle options located on “Investment” page
We also offer organization and corporate discounts contact us for more info
2% of all webinar revenue generated will be used to provide financial support for a selected graduate of an MBA or MHA program who is selected to complete an administrative fellowship at a newly created healthcare organization

Here is a list of facilitators

Britta Emenecker, Guest Relations Specialist at SwedishAmerican Health System
Sharon Whelan, Director, Patient Advocacy & Holistic Health Services at Swedish American Health System
Shawn Arneson, Director, Guest Relations, University of Wisconsin Health System
Anne Grill, Patient Experience Advisor, Press Ganey Associates, Inc.

Here is a list of organizations participating with this program

Central Illinois Chapter of ACHE
SwedishAmerican Health System
University of Wisconsin Health System
Press Ganey Associates, Inc.

With this webinar, you will gain insight and tactics to:

What do consumers / patients want from healthcare organizations
Methods to meet patient and provider needs in a better, faster, and cheaper way
How healthcare organizations can excel in safety, satisfaction, and retention outcomes

Facilitators:
Britta Emenecker, Guest Relations Specialist at SwedishAmerican Health System
Sharon Whelan, Director, Patient Advocacy & Holistic Health Services at Swedish American Health System
Shawn Arneson, Director, Guest Relations, University of Wisconsin Health System
Anne Grill, Patient Experience Advisor, Press Ganey Associates, Inc.

Organizations:
Central Illinois Chapter of ACHE
SwedishAmerican Health System
University of Wisconsin Health System
Press Ganey Associates, Inc.

Anne Grill

( Press Ganey Associates, Inc., Patient Experience Advisor )

My current position as an Patient Experience Advisor, Enterise Division requires a wide breadth of experience; including public and virtual speaking engagements, project management, service excellence coaching, change management and partnership building. ...
Shawn Arneson

(University of Wisconsin Health System, Director of Guest Services )
Sharon Whelan

(Swedish American Health System, Director Patient Advocacy & Holistic Health Services )
Britta Emenecker

( Swedish American Health System, Guest Relations Specialist)