2017 Roadmap to Achieving Excellence in the Patient Experience

2017 Roadmap to Achieving Excellence in the Patient Experience
Starts from:Wed, April 12, 2017 12:00PM - 1:30PM
$21 USD Apply Now
Campus Location

ONLINE COURSE,United States

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Course Feature
  • Course Code Not offered for this course
  • Duration 1.5 Hours
  • Course Type Short Course
  • Classes Days One Day Class
  • Campus Class will be held online
  • Min Qualification Open to Healthcare Professionals
  • Course Time 12PM - 1:30PM (Central Standard Time, USA)
Class Description

Patient experience is a driving force in a facility’s brand. It also greatly impacts the number of patients choosing to attend or return to a particular hospital. It is critical that each patient have the best experience possible, every time. In an age where savvy consumers have many choices for care and a vast amount of information at their fingertips every experience matters.

In this climate of informed consumers it is important that we understand what makes a patient experience excellent and how we achieve it. In order to improve our outcomes we must better understand how to quantify qualitative data. In this program, we will examine what is a patient’s criteria to achieve a positive experience, how we accurately measure patient experience and areas of improvement that might be missed.

2017 Roadmap to Achieving Excellence in the Patient Experience: Patient experience is a driving force in a facility’s brand. It also greatly impacts the number of patients choosing to attend or return to a particular hospital. It is critical that each patient have the best experience possible, every time. In an age where savvy consumers have many choices for care and a cast amount of information at their fingertips every experience matters. In this climate of informed consumers it is important that we understand what makes a patient experience excellent and how we achieve it. In order to improve our outcomes we must better understand how to quantify qualitative data. In this program, we will examine what is a patient’s criteria to achieve a positive experience, how we accurately measure patient experience and areas of improvement that might be missed.
    To register for courses please click on the course and click on register! Once our team confirms your payment we will send you login details to your email address
    •   To register for this program please visit: https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=MDRTDMJMQGWFY 
    •   Please visit our “Investment” for exclusive offers
    •   Enrollment is open to all healthcare professionals
    •   We offer a wide range of programs.
    •   If you need assistance registering for a course please contact: [email protected]
    This 90-minute program will cover a wide-range of topics related to Patient Experience: 2017 Roadmap to Achieving Excellence in the Patient Experience. We will cover the following:
    •   Patient criteria for a “good” experience
    •   What does engaging with patients really mean?
    •   The role of social media plays in patient experience and hospital attendance
    •   Patient experience effect on healthcare facility’s brand
    •   Accurately measuring qualitative data
    •   CMS CAHPS surveys
    •   Differences between patient experience and patient satisfaction
    •   Impact of CMS tying payment to performance
    •  Preventing provider burnout
    •   Experience matters at every step of the process (ex. Registration, cafeteria, paying bills, etc.)
    •   Nurses as main driver of patient experience
    •  Areas where most problems occur
    Investment for this program are “$21 USD” to healthcare professionals
    •   Our Team strives to offer the best programs at the lowest Investmentpossible
    •   Be sure to follow up on social media for chances to receive discount codes for future programs
    •   We also have bundle options located on “Investment” page
    •   We also offer organization and corporate discounts contact us for more info
    •   2% of all webinar revenue generated will be used to provide financial support for a selected graduate of an MBA or MHA program who is selected to complete an administrative fellowship at a newly created healthcare organization
    Here is a list of facilitators
    •  Greg Wahlstrom, MBA, HCM, President & Chief Executive Officer, The Healthcare Executive
    •  Stacey Klinker, MBA, HCM, Consultant, The Healthcare Executive
    •  Bonnie Perratto, FACHE, Senior Vice President and Chief Nursing Executive, BayHealth Medical Center
    •  Jason M. King, MSN, RN, CENP, Vice President, Patient Care Services & Chief Nursing Officer, Indiana University Health Morgan
    •  Dr. Susan Condie, DNP, Cheif Nursing Officer, HomeHero
    Here is a list of organizations participating with this program
    •   The Healthcare Executive
    •   BayHealth Medical Center
    •   Indiana University Health Morgan 
    •   HomeHero, Inc. 
    •  American College of Healthcare Executives – Mississippi Healthcare Executives
    •  American College of Healthcare Executives – Healthcare Executive Forum, Inc.
    •  American College of Healthcare Executives – Network of Overseas Healthcare Executives

    With this webinar, you will gain insight and tactics to:

    • Patient criteria for a “good” experience
    • What does engaging with patients really mean?
    • The role of social media plays in patient experience and hospital attendance
    • Patient experience effect on healthcare facility’s brand
    • Accurately measuring qualitative data
    • CMS CAHPS surveys
    • Differences between patient experience and patient satisfaction
    • Impact of CMS typing payment to performance
    • Preventing provider burnout
    • Experience matters at every step of the process (ex. Registration, cafeteria, paying bills, etc.)
    • Nurses as main driver of patient experience
    • Areas where most problems occur

     

    Facilitators:
    Greg Wahlstrom, MBA, HCM, President & Chief Executive Officer, The Healthcare Executive
    Stacey Klinker, MBA, HCM, Consultant, The Healthcare Executive
    Bonnie Perratto, FACHE, MSN, MBA,RN,NEA-BC, Senior Vice President & Chief Nursing Executive, BayHealth Medical Center
    Jason M. King, MSN, RN, CENP, Vice President, Patient Care Services & Chief Nursing Officer, Indiana University Health Morgan
    Dr. Susan Condie, DNP, Chief Nursing Officer, HomeHero, Inc.

     

    Organizations:
    The Healthcare Executive
    BayHealth Medical Center
    Indiana University Health Morgan
    HomeHero, Inc.
    American College of Healthcare Executives – Mississippi Healthcare Executives
    American College of Healthcare Executives – Healthcare Executive Forum, Inc.
    American College of Healthcare Executives – Network of Overseas of Healthcare Executives

     

    Continuing Education Credit:
    Healthcare based programs are authorized to award 1.5 hours of Qualified Continuing Education Credit toward advancement or recertification in the American College of Healthcare Executives. Participants in this program who wish to have it considered for Qualified Education (non-ACHE) credit should list their attendance when they apply to the American College of Healthcare Executives for advancement or recertification.




    **IMPORTANT: Make sure when you purchase through PayPal at checkout that you supply your email address; so, our team can email your Webinar Platform Login Instruction Details.  You will receive dial-in instructions and a link to the webinar platform within 24 hours prior to the webinar event. We reserve the right to substitute program panelist. All sales are final and no refunds will be honored!**
    • Jason M. King, MSN, RN, CENP

      Indiana University Health Morgan, Vice President, Patient Care Services & Chief Nursing Officer

      Jason King, MSN, RN, CENP is a Vice President of Patient Care Services, Chief Nursing Officer (CNO) for IU Health Morgan. He has been in healthcare for 16 years where he led his team, who transformed IU Health Morgan from a community hospital to a Hospita...

    • Stacey Klinker, MBA, HCM

      The Healthcare Executive, Consultant

      Stacey Klinker is a motivated early careerist with a background in human resources. She is currently a Healthcare Executive Consultant at The Healthcare Executive and President of the Board for the Bondurant Community Library. She is a volunteer on the Aw...

    • Bonnie Perratto, FACHE, MSN, MBA, RN, NEA-BC

      Bayhealth Medical Center, Senior Vice President for Patient Care Services, Chief Nurse Executive

      Bonnie Perratto has served as the Senior Vice President for Patient Care Services/Chief Nurse Executive for Bayhealth Medical Center in Dover, Delaware since December 2006. She is responsible for the organization, coordination, administration and operatio...

    • Dr. Susan Condie, PhD, RN, CNS, PHN, ACNS-BC, CNE, NE-BC, CHEP

      HomeHero, Inc , Chief Nursing Officer

      Dr. Susan Condie is an award winning nurse educator and administrator with greater than 20 years of diverse nursing experience. Dr. Condie’s work on fostering civility in the nursing workplace has brought national attention to the controversial issues o...

    • Greg Wahlstrom, MBA, HCM

      The Healthcare Executive, President & Chief Executive Officer

      Greg Wahlstrom is a result-oriented, accomplished healthcare executive with 18+ years broad background in business, healthcare, and human services and extensive operational and administrative expertise. Mr. Wahlstrom has significant experience in single a...