GUEST FACILITATORS

Todd Popham, MBA

(Popham & Associates, LLC, President & CEO)

Todd is the President and CEO of Popham & Associates based in Millersville, Maryland. Prior to founding his firm in 2012, Todd was a leader at State Farm Insurance serving in

Anne Grill

( Press Ganey Associates, Inc., Patient Experience Advisor )

My current position as an Patient Experience Advisor, Enterise Division requires a wide breadth of experience; including public and virtual speaking engagements, project manag

Shawn Arneson

(University of Wisconsin Health System, Director of Guest Services )

Sharon Whelan

(Swedish American Health System, Director Patient Advocacy & Holistic Health Services )

Britta Emenecker

( Swedish American Health System, Guest Relations Specialist)