Reinventing Customer Service in Healthcare: Lessons Learned from the Best
Reinventing Customer Service in Healthcare: Lessons Learned from the Best: Consumer-driven services in business and the need for efficiency are accelerating changes in the way organizations operate and compete. Many consumers today are taking ..
- Posted by Greg Wahlstrom, MBA, HCM
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Green Hospitals and Healthcare
Green Hospitals and Healthcare: Today, most industries in the United States are finding new ways of becoming more environmentally sustainable as a way of cutting costs and/or in fulfilling their corporate citizenship missions. Although hospita..
- Posted by Greg Wahlstrom, MBA, HCM
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The Healthcare Executives Role in IT Decisions
The Healthcare Executives Role in It Decisions: Today’s healthcare executive works in a world of ever-increasing information technology options. How do they navigate, evolve and respond to the changing informatics world? These leaders often ..
- Posted by Greg Wahlstrom, MBA, HCM
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Building the Hospital of Tomorrow: Rehabilitate, Renovate, or Replace
Building the Hospital of Tomorrow: In today’s competitive marketplace, significant capital expenditure decisions can make or break a healthcare organization and the career of the executives tasked with such decisions. No capital decision may..
- Posted by Greg Wahlstrom, MBA, HCM
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Financial Implications: The Push From Inpatient To Outpatient Care
Financial Implications: The Push From Inpatient to Outpatient Care: The prospect and implementation of significant healthcare reform, partly as a result of the Patient Protection and Affordable Care Act, had caused healthcare organizations to ..
- Posted by Greg Wahlstrom, MBA, HCM
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Health Information Exchange: Implementation in the Real World
Health Information Exchange: Implementation in the Real World: The Office of the National Coordinator (ONC), part of the Department for Health and Human Services, has awarded funds as part of its State Health Information Exchange (State HIE) C..
- Posted by Greg Wahlstrom, MBA, HCM
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Strategic Marketing: Winning The Battle For Markets And Shares
Strategic Marketing: Winning The Battle For Markets And Share: In today’s competitive healthcare marketplace, a strategy for offering your products and services in a way that will outdistance your competitors is critical. However, in concert..
- Posted by Greg Wahlstrom, MBA, HCM
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Healthcare Executive Leadership: Improving Communication and Leadership In High Stress Environments
Healthcare Leadership: Improving Communication and Leadership In High Stress Environments: Healthcare Executives are responsible for communicating and providing leadership across many different spectrums within the healthcare sector. In order ..
- Posted by Greg Wahlstrom, MBA, HCM
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Population Health Management: Building A Culture of Wellness And Prevention
Population Health Management: Building A Culture of Wellness and Prevention: Population Health is a transformative factor in reducing chronic illness and a key component of health care reform. It is dedicated to creating a fundamentally differ..
- Posted by Greg Wahlstrom, MBA, HCM
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Physician – Hospital Integration in the 21st Century
Physician Hospital Integration in the 21st Century: The relationship between hospitals and their medical staffs has changed throughout the years from independence to interdependence. The current economic environment and healthcare reform has c..
- Posted by Greg Wahlstrom, MBA, HCM
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